Customer Service (Coffs Harbour)

Customer Service (Coffs Harbour)

Customer Service Officer (Part-Time)
Coffs Harbour | 2 Days per Week

Bulk Regional Express NSW (a division of Bulk Group) has an opportunity for a Customer Service Officer to join our regional freight team.

This role supports both customer service and billing activities across our regional transport network, helping ensure freight movements are correctly captured, invoiced, and communicated with customers.

You’ll work closely with our operations teams to review freight jobs, respond to customer enquiries, and ensure billing information is accurate before invoices are issued.

This is a part-time role (2 days per week) with predictable hours. We’re flexible on days and start/finish times to suit the right candidate.

About the Role:

You’ll play an important support role across our freight operations by assisting with customer communication and ensuring freight jobs are correctly prepared for billing.

This is a detail-driven role where organisation, communication, and system accuracy are key to ensuring freight movements and charges are captured correctly.

Key Responsibilities

- Respond to customer enquiries relating to freight movements and deliveries

- Review freight jobs to ensure charges are captured before invoicing

- Assist with weekly billing preparation across multiple depots

- Work with operations teams to clarify missing or incorrect job information

- Follow up discrepancies or incomplete job details





- Maintain accurate information across internal systems

- Support consistent processes across the regional freight network

About You

You are organised, reliable, and comfortable working in a busy operational environment. You enjoy supporting teams and making sure things are completed accurately.

You will bring:

- Experience in customer service, administration, or logistics support

- Strong attention to detail and ability to follow processes

- Confidence using business systems and spreadsheets

- Strong communication skills with internal teams

- Ability to work independently across part-time hours

- Transport or logistics experience is advantageous — for example, understanding freight terminology, delivery requirements, or things like tailgate deliveries, pallet freight, or transport bookings.

If you’ve previously worked in a transport company, freight depot, or logistics office environment, this experience will be highly regarded.

Experience with freight billing or invoicing is also advantageous; however, we are happy to train the right person who brings the right attitude and willingness to learn.

Why Join Us?

- Adaptable part-time role (2 days per week)

- Opportunity to learn freight billing and transport systems

- Work closely with experienced operations teams

- We part of a growing regional logistics network within Bulk Group

- Supportive and down-to-earth #TEAMBULK culture

📌 Customer Service (Coffs Harbour)
🏢 Bulk Group
📍 Coffs Harbour