IT Helpdesk Technician (Level 1) | Clear IT (Robina)

IT Helpdesk Technician (Level 1) | Clear IT (Robina)

IT Helpdesk Technician (Level 1) | Clear IT

Location: Robina, Gold Coast

Work Style: Hybrid Flexibility (1 day WFH)

About the Role

Are you a tech-savvy professional with a passion for helping people? Clear IT is looking for an energetic Level 1 Helpdesk Technician to join our growing team in Robina.

This isn't just about resetting passwords; it's about providing high-quality support to our diverse client base in the Legal, Medical, Aviation, and Education sectors. You will be the face of our support desk, ensuring our clients receive the seamless business continuity we are known for.

Why Join Explicit IT?

- Growth & Mentorship: Work alongside like-minded, senior engineers who are eager to share their knowledge and help you level up.

- Prime Robina Location: Modern office in the heart of the Gold Coast with easy access to transport and lifestyle amenities.

- Hybrid Flexibility: We believe in balance, offering the flexibility of one day per week working from home.

- Career Path: We value certifications and initiative. If you want to grow into a Systems Engineer role, this is the place to do it.

What You'll Bring to the Table

We are looking for someone personable, patient, and proactive. You should have a solid foundation in Microsoft environments and a genuine drive to solve problems.

The Essentials:

- Experience:



1–2 years in a dedicated Helpdesk or IT Support role.

- Certifications: M365 Administration certifications (or currently working towards them) will be highly regarded.

- Communication: Exceptional verbal and written skills. You can make a client feel at ease even when they're having a "tech crisis."

- The Basics: Valid Australian Driver's License and full Australian Working Rights.

Technical Toolkit

- Microsoft 365: Solid knowledge of M365 Business environments, including basic .

- M365 Administration: Intermediate administration skills required, including user management, management of Exchange Online and SharePoint, license allocation, and system configuration.

- Desktop Support: Expert-level troubleshooting of Windows 10/11 operating systems.

- Server & Networking: Familiarity with Windows Server environments and a baseline understanding of DNS, DHCP, and VLANs.

- Hardware: Experience setting up and troubleshooting workstations, laptops, and mobile devices.

How to Apply

If you're a motivated IT professional ready to join a supportive team in Robina, we want to hear from you!

To apply please send us your resume along with a cover letter describing how you meet the above-mentioned criteria to:

[email protected]

📌 IT Helpdesk Technician (Level 1) | Clear IT (Robina)
🏢 Clear IT Solutions
📍 Robina