Company Description

Are you a master of first impressions with a passion for hospitality and people?

Pullman Sydney Airport is seeking a Full time Front Office All-Rounder t to join our friendly and dynamic Front Office team. In this role, you will deliver exceptional and personalised guest experiences, ensuring every interaction is memorable.

Located just moments from Mascot train station, our hotel offers a supportive, inclusive, and engaging workplace where you can grow your career.

At Accor, we are more than a global leader—we welcome you as you are. We support your growth, encourage learning, and help you find purpose in your work.

Job Description

- Deliver exceptional, personalised, and engaging customer service in line with luxury standards
- Manage guest check-in and check-out processes using Opera PMS.
- Handle all incoming calls professionally and efficiently
- Respond to guest queries in a positive and timely manner




- Liaise daily with departments such as Housekeeping and Food & Beverage to ensure smooth guest experiences

Qualifications

- Passion for hospitality with energy, enthusiasm, and creativity
- Strong communication and customer service skills
- Previous experience with Opera (preferred)
- Full working rights in Australia
- Immaculate grooming and presentation
- Flexibility to work rotating shifts, including weekends and public holidays

Additional Information

Why Join Accor?

- Along with the opportunity to contribute to one of Sydney’s most iconic hotel precincts, you will enjoy:
- Genuine career pathways across 45+ global brands
- Heartist perks including worldwide staff discounts
- Learning opportunities through Accor Academie
- A collaborative, people‑focused culture
- The chance to make an impact in a precinct known for complexity, scale and performance.

📌 Front Office All-Rounder (Mascot)
🏢 Accor
📍 Mascot