QA Analyst, Contact Centre — Flexible Work & Parental Leave (City of Sydney)

QA Analyst, Contact Centre — Flexible Work & Parental Leave (City of Sydney)

05 Feb
|
Healthdirect Australia
|
City of Sydney

05 Feb

Healthdirect Australia

City of Sydney

A healthcare service provider is seeking a Quality Assurance Analyst to enhance service delivery by reviewing interactions and providing feedback. Responsibilities include monitoring quality performance, producing reports, and coordinating training updates. Ideal candidates will have experience in contact centre operations within health or related sectors, robust analytical skills, and proficiency with CRM tools like Twilio or Dynamics. The role offers flexible work arrangements and a commitment to employee wellbeing.
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📌 QA Analyst, Contact Centre — Flexible Work & Parental Leave (City of Sydney)
🏢 Healthdirect Australia
📍 City of Sydney

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