Case Officer - Tele Services (FT & Hybrid) (Melbourne)

Case Officer - Tele Services (FT & Hybrid) (Melbourne)

Overview

Unified Healthcare Group (UHG) is looking for a customer focused person with excellent verbal communication skills who is organised and self-motivated to support our tele-based service delivery team. Hybrid working arrangements are available.

About UHG: UHG’s purpose is to make it easier for businesses and healthcare providers to transact effectively and share medical information to achieve best in market outcomes. Enabled by medEbridge®, we provide secure online access to a national marketplace of GPs, Specialists, Nurses, Allied Health Professionals and more. Our customers connect easily with health practitioners using this platform to access information quickly to make informed decisions and improve outcomes for clients who have suffered personal injuries such as road or workplace accidents.

What You Will Be Doing

This role is responsible for liaising with medical practices, nurse practice managers and medical receptionists to schedule tele-based appointments with GPs and help facilitate the timely return of medical information.

Key Responsibilities

- Managing a caseload, actioning tasks, and writing accurate and detailed case notes to capture actions completed on cases via an online case management platform (medEbridge).
- Making outbound calls liaising with medical clinics to secure tele-based appointment bookings with GPs.
- Receiving inbound calls from medical clinics and key stakeholders, including customers and their clients.
- Assisting with enquiries and resolving queries.
- Managing the tele interview appointment calendar and the tele email inbox.





Qualifications

- 2+ years’ experience in a call centre or case management environment (preferred)
- Exceptional written and verbal communication skills
- Demonstrated capacity to build rapport on the phone; sound influencing and negotiation skills
- Sound IT skills, ability to learn and master new systems
- Ability to work autonomously and as part of a team

Additional Information

Be part of the MedHealth group, where our core values are shaped by what matters most to our people. Head to for further details.

Benefits

- Employee initiatives for health insurance, fitness and travel perks
- Exclusive employment discount program
- Health, Wellness & Financial wellbeing
- Hybrid working arrangements
- Novated leasing and specified salary sacrificing
- Paid parental leave (criteria applies)
- Purchased leave
- Close to public transport

Our Culture & Equal Prospect

Our culture is dynamic and inclusive. We are an Equal Opportunity Employer, proudly welcoming people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs.

We will not be able to support international applicants for this role.

#UHG

You are welcome here. Our fast-growing team of more than 3,500 people around Australia represents a wide range of life experiences, skills and ways of thinking. We value all these differences.

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📌 Case Officer - Tele Services (FT & Hybrid) (Melbourne)
🏢 UHG (Unified Healthcare Group)
📍 Melbourne