Senior Warranty Specialist (Automotive/OEM) (City of Sydney)

Senior Warranty Specialist (Automotive/OEM) (City of Sydney)

- Geely is a global leader in smart electric vehicles and automotive innovation.
- Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin.
- With $100B+ assets and 140,000+ employees worldwide.
- A 13-year Fortune Global 500 innovator with a world-class AI cloud powerhouse and a 20-satellite network enabling safer autonomous driving.
- Geely is rapidly expanding in Australia with an ambitious multi-year strategy. This means huge opportunity, real influence, and the chance to build people systems from the ground up in a business backed by a global powerhouse.
- Core Value: Truth-seeking & practical, hardworking & enterprising, collaborative & innovative
- Culture: Achiever, Problem-Solving, Benchmarking, Compliance

Why This Role

Geely Auto Australia are seeking an experienced, motivated and driven Warranty Operations Lead with expertise in warranty systems, policies, procedures and claim processing.

As the Warranty Operations Lead at Geely Auto Australia, you will lead the warranty department and play a crucial role in guaranteeing accurate, timely and efficient claim processing in accordance with the manufacturer’s standards.

Key Responsibilities

- Lead and oversee the Warranty function with the establishment of procedures, policies and the end-to-end warranty claim processes ensuring alignment to the manufacturers’ standards.
- Manages the entire warranty claim lifecycle, from initiation to resolution, focusing on customer satisfaction, process efficiency, quality and cost control.
- Manage claim adjudication, claim processing, payments,



reconciliation and reporting between the dealer partners to Geely Auto Australia, ensuring compliance.
- Function as the primary warranty contact for the dealer partners, Geely Auto Australia team members and the headquarters to ensure accurate, timely, efficient and effective warranty claim processing.
- Provide detailed analysis and reporting of all warranty related costs and business measures for improvements and maintaining strong stakeholder relationships.
- Coordinate and conduct training and audits ensuring dealer partners are competent with all facets of the manufacturer warranty standards, guidelines and policies.

Job Requirements

- Minimum of 3 years Warranty working experience or similar within an automotive national sales company or similar.
- Leadership and/or specialist experience
- Process and procedural orientation, analytical mindset with the ability to interpret data with a strong attention to detail
- Competence and experience with warranty processing, claims handling, IT systems and the automotive wholesale and retail landscape
- Technical knowledge, understanding of the company's products and warranty regulations.
- Strong influencing and negotiation skills
- Team player with a collaborative and proactive approach to problem-solving
- Strong time management/planning and organising skills to meet deadlines

Office & Transport

- Newly renovated up-to-date office with electric adjustable sit-stand desks.
- Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M3 nearby.

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📌 Senior Warranty Specialist (Automotive/OEM) (City of Sydney)
🏢 Geely Auto Australia
📍 City of Sydney