Customer Service Officer (Brisbane City)

Customer Service Officer (Brisbane City)

AMA Group is the leader in collision repair, with the biggest network of facilities across Australia and New Zealand, supported by Australia’s leading distributor of vehicle parts and accessories. Our Team provides repairs for light to high‑severity collisions — on everything from small private vehicles and prestige cars to commercial trucks and buses. With around 3,500 people across approximately 150 locations, we deliver outstanding customer service and get over 300,000 people and businesses back on the road every year. With AMA Group, you can go anywhere.

An exciting opportunity awaits individuals looking to be part of a dynamic team that fosters a positive and inclusive culture. This role offers an environment where you will not only learn but also thrive and grow, both professionally and personally.

As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first‑class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.

What You’ll Do

- Providing frontline customer service to all customers who visit our site
- Keeping customers informed about the repair process and estimated completion dates for their vehicles




- Handling telephone and email correspondence professionally and efficiently
- Supporting management with inventory, including parts, paint, and consumables
- Liaising with insurance providers regarding claims and repairs

What We’re Looking For

- Proven experience within a Customer Service position
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Able to work effectively and collaboratively with the team

Why AMA Collision?

- Stability – AMA Group’s national network of 140+ sites
- Training & growth opportunities opportunities
- Reward & recognition programs
- Referral bonuses if you bring a mate
- Discounts on parts and tools
- Uniforms provided
- 24/7 free counselling for you and your family

About AMA Collision & AMA Group

AMA Collision is part of AMA Group — the largest collision repair network across Australia and New Zealand. When you join us, you’re not just joining a workshop — you’re joining a network of opportunity. With national reach and diverse businesses under one roof, you’ll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.

Ready to Apply?

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AMA Collision – Careers Driven By You

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📌 Customer Service Officer (Brisbane City)
🏢 AMA Group
📍 Brisbane City