Membership Manager (Gold Coast)

Membership Manager (Gold Coast)

About Goodlife Health Clubs:

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, creative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.

As both a service provider and employer our mission is simple: Move people to achieve great things.

The Opportunity:

The Membership Manager (MM) plays a pivotal role in shaping the growth and energy of the club. Leading a high-performing team of Member Support Consultants (MSCs) , the MM drives sustainable membership growth through both acquisition and retention, while creating a welcoming, engaging environment that keeps members coming back.

This role carries end-to-end accountability for joiners, leavers and net member growth, alongside oversight of front desk operations and the delivery of best-in-class service standards. As a coach and mentor, the MM equips their team with the skills, confidence and clarity to succeed. Blending commercial acumen with strong sales capability and people-first leadership, the Membership Manager builds a culture that inspires prospective members to take action — and supports existing members to stay committed to their fitness journey.

Key Responsibilities:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets

- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team





- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria

- Assist with the delivery of sales training to develop the MSC team

- Achieve member retention and growth budgets on a monthly basis

- Ensure that enquiries via phone, email or in person are responded to within 24 hours

- Support the Club and Regional Manager in developing initiatives to drive membership growth

- Support the Club Manager in developing the MSC fortnightly roster

About you:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs

- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling

- Previous experience of managing the customer journey to achieve successful customer outcomes – an understanding of customer retention strategies and metrics is highly regarded

- Previous experience of managing and mentoring a team

- Ability to set and motivate others towards a goal

- Experience using business computer systems

- Current First Aid and CPR certificates

What we can offer you:

A career in the fitness industry is a career like no other. With Goodlife Health Clubs , the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

In addition, we offer:

- A realistic OTE of $85,000 (made up of base salary, plus commission), plus super

- A complimentary all-access Goodlife membership

- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”

- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines

📌 Membership Manager (Gold Coast)
🏢 Goodlife Health Clubs
📍 Gold Coast