Hardware Technician (Byron Bay)

Hardware Technician (Byron Bay)

Introduction:
About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Description:
Full‑time | Includes Tool of Trade Vehicle | Field‑Based Role

Help deliver the smart city technology that keeps communities moving!

We’re expanding our Operations team and are looking for a hands‑on Hardware Technician based in Byron Bay, New South Wales. This role is ideal for someone who loves being in the field, solving technical problems, and working directly with customers to keep critical hardware running smoothly.

As part of your package, you’ll also receive a company vehicle (tool of trade) for travel to customer sites.

About the Role

As a Hardware Technician, you’ll play a key part in supporting Orikan’s full suite of smart hardware technologies—including parking meters, cash machines, in‑ground sensors and fixed camera systems. You will provide installation, maintenance, diagnostics, and repair services while representing Orikan professionally at customer locations.

You’ll work both independently and as part of a supportive team to ensure hardware is installed, maintained, and serviced to a high standard, meeting our quality, safety and service level expectations.





What You’ll Be Doing

Field Support & Troubleshooting

Deliver first‑ and second‑line technical support on site
Investigate, diagnose, and resolve hardware faults
Update service tickets with accurate, timely information
Conduct root cause analysis and implement solutions

Installations

Install parking meters, cash machines, sensors, and camera systems
Configure and test equipment before handover
Work with engineers and technicians to ensure proper setup

Maintenance

Carry out preventative and corrective maintenance
Replace or repair faulty components
Apply firmware/software updates
Keep detailed maintenance and service logs

Customer Support

Attend service calls promptly and provide on‑site assistance
Educate customers on hardware operation and care
Maintain qualified and courteous customer interactions

Inventory & Assets

Manage spare parts and consumables
Maintain company vehicle, tools, and equipment

Compliance & Safety

Follow all Orikan safety procedures and industry standards
Use tools and equipment safely and responsibly

Other Duties

Support production teams when required




Participate in on‑call and shift rotations
Domestic/international travel may be required

Skills and Experiences:
What You’ll Bring

Proven experience in hardware installation, maintenance, and fault resolution
Low‑voltage electrical knowledge (12–24V systems)
Ability to use multimeters for voltage/continuity testing
Basic networking (IP configuration, cabling, routers)
Experience with hardware diagnostics & PCB/power supply repairs
Ability to update firmware/software
Strong analytical and problem‑solving skills
Excellent customer service and communication skills
Ability to work independently and within a team
Experience with power tools, cabling, conduit work and manual handling
Trade certifications or technical training (preferred)
Experience with parking systems or related technologies (advantageous)

Work Environment

Field‑based role across Byron Bay and surrounding regions
Indoor and outdoor work, sometimes in varying weather conditions
On‑call rotation for after‑hours support
Occasional travel within Australia or New Zealand

Why Join Orikan?

Tool of Trade vehicle provided
Work with cutting-edge smart‑city technology
Supportive team environment
Opportunities to grow your technical capability
Make a real impact in ensuring communities run smoothly

Ready to Apply?

If you’re a proactive and technically skilled professional who enjoys solving real‑world problems in the field, we’d love to hear from you!

📌 Hardware Technician (Byron Bay)
🏢 Orikan
📍 Byron Bay