05 Feb
ITW Construction Products - Asia Pacific
City of Sydney
Overview
Customer Service Officer – Ingleburn
Join a Global Leader in Innovation. Are you passionate about delivering exceptional customer experiences and keeping things running smoothly behind the scenes? At ITW, we’re more than a global organisation — we’re a community of problem-solvers, collaborators, and people who take pride in what they do.
About ITW
- A Fortune 300 company with a legacy of over 100 years
- Trusted global brands across construction, industrial and consumer markets
- Entrepreneurial culture that empowers people to take ownership and improve the way we work
About The Role
We have an exciting prospect for a Customer Service Officer to join our Customer Service team based onsite at Ingleburn. Reporting to the Team Leader , this role plays a critical part in supporting our customers and sales teams by ensuring enquiries, orders and issues are handled accurately, efficiently and professionally. This is a fast-paced, customer-focused role suited to someone who enjoys multitasking, problem-solving and building strong working relationships.
Responsibilities
- Be the first point of contact for inbound customer enquiries, providing product information, pricing and order support
- Ensure customer needs are met through timely, accurate and professional service
- Process and review inbound sales orders with a target of 99%+ accuracy
- Manage enquiries from order placement through to dispatch and invoicing
- Minimise credits through attention to detail and accurate data entry
- Build strong, sustainable relationships with customers, sales teams and internal stakeholders
- Maintain accurate customer records,
contacts and communication history
- Support customer call cycles for nominated accounts as required
- Identify recurring issues related to products, delivery or processes and escalate appropriately
- Contribute to documenting and improving customer service processes and procedures
What You’ll Bring (Qualifications)
- Demonstrated experience in customer service, order processing or sales support
- Strong attention to detail with the ability to manage high volumes of calls, emails and orders
- Excellent communication skills and a friendly, approachable manner
- Confidence handling customer complaints and resolving issues professionally
- Ability to multitask, prioritise and work well under pressure
- A collaborative mindset with a continuous improvement focus
Why Join ITW?
- Career Development: We invest in your growth through learning, development and internal opportunities
- Supportive Culture: Work with a close-knit, collaborative team who value respect and accountability
- Stability & Scale: Be part of a global organisation with strong local presence
- Competitive Package: Attractive salary, superannuation and employee benefits
Ready to Make a Difference?
If you’re a customer-focused professional who takes pride in accuracy, service and teamwork, we’d love to hear from you.
ITW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.
Applicants must reside in Australia and have full working rights to be considered.
#J-18808-Ljbffr
📌 Customer Service Officer (City of Sydney)
🏢 ITW Construction Products - Asia Pacific
📍 City of Sydney
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.