On-Call Customer Service Consultant (Melbourne)

On-Call Customer Service Consultant (Melbourne)

We are seeking Customer Service Consultant On-Call Agents to join our Melbourne Contact Centre for our AusNet Campaign on a casual basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.

Job Description

As a Customer Service Consultant, you'll be an integral part of our essential service delivery team. You'll collaborate with our client to ensure our customers and stakeholders have an exceptional experience across various contact channels and functions. Your primary responsibility will be to provide accurate, timely, and easy-to-understand information to customers when an outage has occurred which is impacted by events such as storms, rain, or accidents. This role requires adaptability, resilience, and a commitment to continuous improvement.

Day in the life of a Customer Service Representative

- Service Excellence Superpower: Deliver exceptional customer service experiences in a dynamic inbound/outbound contact centre environment.
- Fountain of Knowledge: Become a trusted resource, providing comprehensive information on government programs and processes with an in-depth knowledge base at your fingertips.
- Human-First Approach: Consistently maintain a positive, empathetic, and professional approach in every interaction.
- Problem-solving Pro: Master complex enquiries, leveraging your in-depth knowledge and sharp problem-solving skills.
- You Love & Respect the Detail – Accurately capture customer details and log interactions in our intuitive CRM system.

Your Skills To Pay The Bills

- Excellent communication and interpersonal skills, with the ability to build rapport with customers.




- Strong problem-solving & critical thinking abilities to address customer queries effectively.
- Commitment to delivering impressive customer service experiences.
- Flexible & adaptable to changing priorities in a fast-paced setting.
- You are computer proficient (and are keen to develop further – we even have a comprehensive resource library built to help you).

The must-haves

- Must be amenable to work in CBD Location (near Flagstaff station)
- Can start ASAP
- Should have full availability to work 24 hours a day and 7 days a week (rotating roster)
- Casual contract with potential for longer.
- Australian based role
- Be 18 years of age at a minimum.

Main Activities

- Inbound and some outbound calls
- General inquiries
- Critical lifeline, providing life‑saving guidance during emergencies
- Supporting individuals impacted by natural disasters
- Document all information on customer interaction according to standard operating procedures

What We Can Offer You

- Engaging and comprehensive paid training.
- Diverse and inclusive work environment, where our collective strengths empower us.
- Immersed in a vibrant culture that thrives on values like fun, respect, integrity, innovation, and transparency.
- Unlimited access to a trusted mental health and wellbeing platform.
- Join a multi‑award‑winning customer experience organization with a legacy spanning over 40 successful years.

What’s in it for you?





- Enjoy financial & non‑financial incentives – we celebrate & reward our team members as part of our high‑performance culture.
- Career Growth – we move at pace, so do our team members when it comes to career progression & development. This is a differentiator – with a global footprint, internal career pathways are a lived reality.
- Health & Well‑being – we care about more than just your work. We empower our team with resources for a healthier, safer life—both on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.
- Employee discounts – access to everyday savings: from technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well‑known brands.
- Employee Referral Program – we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally‑enabled and data‑driven company, but first & foremost we are people‑purpose‑led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process – please let us know. We’re happy to accommodate. Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

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📌 On-Call Customer Service Consultant (Melbourne)
🏢 Probe CX
📍 Melbourne