13 Dec
Demka
West Melbourne
Location:
Melbourne, VIC — Hybrid (2 days in-office, 2 days remote) or Fully Remote within Australia
Employment Type:
Full-time (4-day week: 32 hours over 4 days — e.g., Mon-Thu)
Start Date:
As soon as possible
About Us
We’re a quick-growing Melbourne-based fashion brand passionate about style, sustainability, and seamless online shopping. Our customers love our curated collections — and we’re committed to making every interaction with us simple, friendly, and efficient. As we expand, we’re looking for a thoughtful, organised person to join our small but mighty team and help us deliver exceptional service behind the scenes.
Your Role
You’ll play a key part in keeping our customer experience smooth and our operations running well. No fashion degree needed — just good communication skills, a love of organisation, and a willingness to learn.
Key responsibilities include:
Processing and managing customer orders through our e-commerce platform
Coordinating with our warehouse and delivery partners to ensure timely dispatch
Helping maintain accurate product and customer data
Supporting seasonal campaigns (e.g., sales, launches) with light admin tasks
Sharing ideas to make our processes even better
This is a hands-on role with variety — perfect if you enjoy structure but also like seeing the impact of your work.
You Might Be a Great Fit If You
Communicate clearly and kindly in written English
Are reliable, detail-oriented, and take pride in getting things right
Can manage your time well (especially in a flexible/remote setting)
Enjoy working in a small team where your contribution matters
No prior experience in fashion or e-commerce? No problem! We’ll train you.
We welcome applicants from all backgrounds, career paths, and life stages.
Why You’ll Love Working With Us
4-day work week — enjoy a 3-day weekend, every week
Flexible hybrid setup (Melbourne office near [e.g., Richmond/CBD] + remote)
Generous staff discount on our full fashion range
Supportive, low-ego team culture — no micromanaging
Real opportunity to grow as we scale (many team members have moved into marketing, buying, or ops roles)
Paid parental leave, mental health support, and inclusive workplace policies
**Job Types**: Full-time, Part-time
Pay: $76,193.43 - $119,680.06 per year
Expected hours: 32 per week
Work Location: Hybrid remote in West Melbourne VIC 3003
📌 Customer Experience Coordinator (Fashion E-commerce) (West Melbourne)
🏢 Demka
📍 West Melbourne
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