Principal Business Analyst (Sydney)

Principal Business Analyst (Sydney)

Principal Business Analyst

SNSW Grade: 11/12
Employment Type: Ongoing Full time
Location: DCS approved workplace (Sydney, Parramatta, Gosford), hybrid working

This role sits within the Service Delivery Executive Office and reports to the Executive Director, Service Delivery.

About this role
The Principal Business Analyst plays a critical role in shaping Service Delivery's strategic direction and financial planning. You will lead performance tracking, provide expert analysis, and drive budget planning and consolidation to support informed decision making across the division. Working closely with the Executive Director and Senior Leadership Team, you'll deliver insights that align priorities with broader Service NSW (SNSW) and Department of Customer Service (DCS) strategies

Key Accountabilities

- Align Service Delivery priorities with SNSW and DCS strategies, and coordinate contributions by collaborating with other Support Office functions.
- Provide strategic and financial insights by analysing Service Delivery performance, preparing regular budget and performance reports, and compiling budget requirements for BAU and new funding bids in collaboration with DCS Finance and NSW Treasury.
- Deliver proactive advice to the Executive Director and Senior Leadership Team on performance and budget risks.
- Undertake specialist analysis for complex or non-BAU issues requiring discretion and strategic judgment.

Your day-to-day:

- Lead the development and delivery of performance analysis, reporting, and strategic insights to inform executive decision-making.




- Drive alignment of Service Delivery priorities with organisational and government strategies.
- Manage complex projects and initiatives, ensuring effective monitoring and evaluation to achieve strategic objectives.
- Research and prepare high level advice and reports on diverse policy, planning, and operational matters.
- Build and maintain solid relationships with internal and external stakeholders to influence outcomes and drive collaboration.
- Provide expert advice and solutions to emerging issues and change initiatives, ensuring minimal risk to the organisation

To be successful in this role you will demonstrate:

- Extensive experience in data analysis, performance reporting, and strategic planning.
- Strong ability to provide expert advice and insights to senior executives and stakeholders.
- Proven capability in managing complex projects and delivering results under tight timeframes.
- Advanced skills in stakeholder engagement, negotiation, and influencing outcomes.
- High level problem solving and critical thinking skills to develop practical, innovative solutions.
- Proficiency in using data visualisation tools and leveraging technology to maximise efficiency.

Salary Grade 11/12, with the base salary for this role starting at $162296 base plus superannuation.

Click Here to access the Role Description.



For enquiries relating to recruitment please contact Thomas Ting-Shelley via ***************@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 10th of December at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ***************@customerservice.nsw.gov.au or 02 9494 8***.

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📌 Principal Business Analyst (Sydney)
🏢 Service NSW
📍 Sydney