Level 2 Service Desk Engineer (Milsons Point)

Level 2 Service Desk Engineer (Milsons Point)

About the role

We're seeking a talented Level 2 Service Desk Engineer to join our agile team at KPJ Technical Services Pty Ltd. In this full-time role, you'll be responsible for providing exceptional remote IT support and troubleshooting to our valued Healthcare clients. We are located in the Milsons Point, NSW area. With a robust focus on customer satisfaction, you'll be the go-to expert for our clients, ensuring their technology needs are met with efficiency and expertise.

What you'll be doing

- Provide advanced-level technical support and problem-solving for a variety of IT systems and applications in healthcare

- Diagnose and resolve complex hardware and software issues, escalating to higher-level support as needed

- Assist with the implementation and configuration of new IT systems and technologies

- Maintain and update IT documentation, knowledge base articles, and training materials

- Collaborate with cross-functional teams to ensure seamless service delivery

- Proactively monitor systems and identify potential issues to prevent disruptions

- Provide on-site and remote support as required

What we're looking for

- Minimum 2-3 years of experience in a Level 2 or higher IT support role

- Strong technical skills and expertise in troubleshooting and resolving a wide range of IT issues

- Excellent communication and customer service skills,



with the ability to explain complex technical concepts in a clear and concise manner

- Proficient in Windows, Servers, Citrix, as well as common business applications and software

- Familiarity with ticketing systems, remote support tools, and IT asset management

- Problem-solving and analytical skills to identify and address the root cause of issues

- Ability to work independently and as part of a team

- Motivated and proactive with a keen interest in emerging technologies

What we offer

At KPJ Technical Services Pty Ltd, we believe in fostering a collaborative and supportive work environment. We offer a competitive salary, opportunities for career advancement, and a range of benefits, including:

• Comprehensive training and development programs
• Flexible work arrangements
• Team-building events and social activities

About us

KPJ Technical Services Pty Ltd is a boutique provider of IT solutions and services to the healthcare sector. With a focus on delivering exceptional customer service and cutting-edge technology, we've built a reputation for excellence in the Information & Communication Technology industry. Join our team and be a part of our continued growth and success.

Apply now to become our next Level 2 Service Desk Engineer!

Applicants must be eligible to work in Australia.

Please only apply if you have the required technical experience and right to work in Australia.

📌 Level 2 Service Desk Engineer (Milsons Point)
🏢 KPJ Technical Services
📍 Milsons Point