Client Support Specialist (13 11 20 Navigator) (Subiaco)

Client Support Specialist (13 11 20 Navigator) (Subiaco)

Cancer is hard. Finding support shouldn’t be.

At Cancer Council WA, we’re here so no one faces cancer alone. Every day, our team supports Western Australians impacted by cancer with information, emotional and practical support, and a compassionate ear when it’s needed most. Our vision is to connect, inform, and empower people impacted by cancer.

Each year, we make tens of thousands of connections, helping people understand their diagnosis, supporting carers, and ensuring families can access the care and resources they need.

We’re enhancing our Cancer Navigation service so every Australian can access the help they need, no matter their postcode, background, or cancer type. To make that happen, we need your support!

The opportunity

As a Client Support Specialist (13 11 20 Navigator), you’ll be the first point of contact for individuals and families, offering clear guidance and emotional support, and providing high-quality, evidence-based cancer information and support to people at every stage of their cancer journey. While we offer compassionate guidance and resources, this service does not provide clinical advice or medical guidance.

This role is perfect for someone who is motivated by purpose and connection. You’re a compassionate communicator who brings experience in oncology or a related health setting, and you’re committed to supporting people from all backgrounds with empathy, respect, and warmth.

You’ll thrive in this role if:

• You’re confident providing emotional support and tailored, evidence-based information

• You value connection, inclusivity, and person-centred care

• You want to make a real difference—every conversation you have helps improve lives across WA

This role is based in Subiaco, with opportunities for both full-time and part-time positions (minimum 0.6 FTE).

What you’ll be doing:

As a Client Support Specialist (13 11 20 Navigator), you will engage with individuals reaching out for cancer information and support through calls and online enquiries.

Your role will involve:

• Trusted, evidence-based information and empathetic emotional support

• Practical guidance and seamless access to appropriate support services

• Brief, person-centred emotional support and distress screening

• Thoughtful referrals to internal and external services tailored to client needs





• Compassionate listening and appropriate escalation for crisis or psychological support

• Clear, accessible information on cancer prevention, screening, and early detection

• Client assessments to help identify supportive care needs

• Accurate and timely data collection aligned with national standards

• Commitment to Cancer Navigation Service quality processes

• Active participation in ongoing training, quality improvement initiatives, team meetings, call monitoring, and wellbeing practices

Essential:

• Tertiary qualification in Health (e.g., nursing, allied health, social work, or related disciplines).

• Experience working in a clinical, health service, or community health environment.

• Experience assessing patient/client needs and making appropriate referrals to health professionals, community services, and non-government organisations, utilising problem-solving skills and a client centred approach

• Advanced verbal and listening skills with the ability to build professional rapport and trust and engage effectively with diverse stakeholders and maintain appropriate boundaries.

• Experience in the provision of psychosocial and informational support

• Demonstrated ability to practice within an evidence-based framework

• Proven ability to work independently and as a member of a high-performing team with the ability to problem solve, manage and prioritise multiple tasks.

• Experience using client management databases, and computer literacy in Microsoft office suite of programs - Outlook, Word, Excel

Desirable:

• Experience in Oncology (highly desirable)

• Recent practice in a Clinical/Health Service or Community Health Environment within the last 5 years

• Understanding of the impact of a cancer diagnosis and knowledge of the psychosocial and information needs of people affected by cancer

• Experience in the provision of telephone and/or online evidence-based information and support to clients demonstrating the ability to respond appropriately to a range of needs and concerns information and support





• Experience with culturally responsive practice, trauma informed practice, and the use of strengths-based approaches

Why work for Cancer Council WA?

• Competitive salary and a cooperative and supportive team culture

• Access to flexible work arrangements and personal leave options to support your wellbeing

• Access to career growth opportunities, events, and training

• Access to our Employee Assistance Program for personal or work-related circumstances, assistance with career planning, or working through challenging situations

• Benefits of not-for-profit salary packaging and a meal entertainment card.

How to apply for this role

If you feel this is the role for you, then click the “Apply” button without delay. Please include your resume and a cover letter clearly outlining how your skills and experience match the key attributes of the role.

Applications should be addressed to: Cancer Support Services Manager

Applicants are encouraged to submit their application as early as possible as Cancer Council WA reserves the right to reduce the application period and/or remove the job advertisement early should a suitable applicant be found.

Our offices will be closed for the holiday period from Wednesday, 25 December 2025, to Friday, 2 January 2026 and re-opening on Monday, 5 January 2026. Applications submitted during this time will be reviewed once we re-open.

For more information about the role or the Position Description, please email *******@cancerwa.asn.au can be found on our Careers website.

We do not accept applications submitted by agencies.

Cancer Council WA promotes and fosters a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTIQ+ and people with disability to apply. So that our People and Culture team can best support your recruitment process, if you have any workplace support or access requirements, we encourage you to advise us at time of application.

We encourage Aboriginal or Torres Strait Islander candidates to apply. Please state on your application if you identify as being Aboriginal or Torres Strait Islander.

Cancer Council WA is a not for profit, equal opportunity employer and operates a smoke free working environment.

📌 Client Support Specialist (13 11 20 Navigator) (Subiaco)
🏢 Cancer Council Western Australia
📍 Subiaco