Front Office Manager (Melbourne)

Front Office Manager (Melbourne)

Front Office Manager – Crest Hotel Group

Melbourne Inner Suburbs | Full-Time | Immediate Start

Crest Hotel Group is seeking an experienced and motivated Front Office Manager to lead our front-of-house team and help drive exceptional guest experiences across our busy inner-suburbs hotel.

Join a team on the rise, with a refreshed property and strong opportunities to grow as the hotel elevates its standards.

About the Role

Reporting directly to the General Manager, you will oversee all front office operations while guiding and developing a team of guest service professionals. This is a hands-on leadership role suited to someone who thrives in a dynamic hotel environment and takes pride in delivering warm, consistent service.

What We Offer

- Market-competitive salary package

- Opportunities for career progression across our growing hotel group

- Supportive and collaborative workplace culture

- Staff wellbeing initiatives including gym access and healthy catering options

- Work-life balance support and professional development opportunities

Key Responsibilities

- Oversee daily front office operations: check-in/out, guest enquiries, reservations, and housekeeping coordination

- Lead, train, roster, and mentor the front office team

- Maintain and improve front office systems, procedures, and service standards





- Resolve guest concerns promptly and professionally

- Work closely with all hotel departments to ensure seamless guest experiences

- Review front office data and identify operational improvement opportunities

- Contribute to broader hotel planning, service initiatives, and on-property performance

About You

- Minimum 3 years' experience in a front office management or senior supervisory role

- Strong leadership and communication skills

- Passion for customer service and guest satisfaction

- Proficiency with hotel PMS and operational systems

- Experience with Protel hotel management software is preferred

- Excellent problem-solving and organisational skills

- Ability to work a rotating roster including weekends and public holidays

- Australian work rights are required for this position

About Crest Hotel Group

Crest Hotel Group operates a portfolio of mid-tier hotels focused on comfort, service quality, and sustainable operations. We pride ourselves on a culture built around teamwork, innovation, and continuous improvement.

Apply Now

If you're passionate about hospitality and ready for your next leadership challenge, we'd love to hear from you.
Submit your application today.

📌 Front Office Manager (Melbourne)
🏢 Crest Hotel Group
📍 Melbourne