29 Nov
Picklebet
Brisbane
Who we are:
Picklebet is a next generation sports betting brand. We’ve built our own platform, differentiated from the myriad of legacy operators by delivering a more engaging in-app experience focused on emerging, high growth sport, racing and esports events.
We’re experiencing significant growth, having more than 10x revenue over the past 3 years and achieved profitability. As we scale the brand and look to increase awareness and trust, we need self-motivated high performers to help us maintain our momentum.
About the Role
We are looking for a highly motivated individual, who can provide world-class service, to join our growing Support team at Picklebet!
Key Responsibilities:
- Service customer emails and live chats with knowledge and efficiency
- Ensure all processes and procedures are followed correctly
- Listen, probe and investigate enquiries to determine the customers underlying needs
- Provide empathy and understanding to your customers through effective communication
- Provide expert advice and troubleshoot technology faults that customers might be facing
- Be the voice of the customer and recommend improvements
- Obtain customer feedback and collate with the supervisor team.
What makes you perfect for this role:
- Previous experience working within the betting, gaming or esports sector would be an advantage, however candidates with a genuine interest in customer service will also be considered
- Well-developed interpersonal, written and verbal communication skills
- The ability to develop professional relationships with a diverse range of clients
- Proven ability to organise work, meet deadlines, and utilise initiative, both independently and in a rapid-paced team environment
- Demonstrated work ethic and attitude which emulates Picklebet’s values of being adaptive, positive and innovative
- Experience with Zendesk Suite, Jira, Confluence and Microsoft Suite is preferred but not required
- Have a fixed internet connection and suitable work from home set-up
- Availability to work evenings and weekends.
Apply today, to join a supportive and fun team who will offer you flexibility, company wide events, opportunities for career progression.
📌 Customer Support Operator (Brisbane)
🏢 Picklebet
📍 Brisbane
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