Client Services Manager | Full time | Melbourne (Victoria)

Client Services Manager | Full time | Melbourne (Victoria)

Apply on Kit Job: kitjobau.com/job/2ru4a4

Job Description

Client Relations

· Establishes and sustains a productive relationship with key client contacts.

· Represents Sodexo as a professional, responsive, and committed partner to the success and continuous improvement of the contract.

· Is available to the client to discuss in an open and collaborative manner any issues and takes ownership over ensuring solutions are promptly actioned.

· Communicates effectively with clients to foster an environment of trust and in a manner which promotes understanding of effective work outcomes.

Financial Management

· Ensures that the account is managed effectively and within agreed budgetary guidelines.

· Follows company procedures in preparing weekly and monthly operating reports.

· Ensures that reports are completed accurately and in a timely manner.

· Monitors food and labour costs and implements strategies to reduce any areas requiring attention.

· Scrutinises costs of external contractors on behalf of client to ensure the client is receiving the most cost-effective arrangement.

Administration

· Implements and ensures the adherence to Sodexo compliance standards covering:

- Work Health & Safety

- Occupational Hygiene – food and personal hygiene

- Responsible Service of Alcohol

- Equal Opportunity and Affirmative Action

- Employee Relations

· Sales orders, procurement, goods receipting and stocktakes

· Monthly financial reporting

· Establishes efficient procedures for maintaining employee records and processes information promptly.

· Keeps an orderly system for maintaining administration associated with management of the contract.





· Prepares weekly staff roster and coordinates any additional casual staffing requirements

Human Resource Management

· Implements strategies to build and maintain a dedicated, positive team setting.

· Leads by example conducting oneself in an exemplary manner.

· Communicates the business objectives and provides direction to the team and individuals.

· Coordinates training requirements in conjunction with corporate training department.

· Recruits and inducts staff effectively into the site.

· Follows company procedures when handling employee grievances or undertaking disciplinary action

· Maintains a positive industrial relations environment in which all team members are encouraged to liaise directly with management on all personal/work related matters.

· Nurtures career development of employees by regular performance management, continuous coaching, and nomination to training courses provided regularly by Sodexo or as discussed with Regional Accounts Manager.

Operational Management

· Disseminates in appropriate manner relative information to employees, suppliers, and client contacts.

· Delivers through the effective use of human, physical and financial resources, high quality service and product in line with set objectives.

· Develops and implements standards of service to achieve maximum outcomes.

· Inspires and leads the quality of food and service.

In this role, the employee will be required to supervise all Sodexo personnel and casual relief staff.

· Wait staff

· Receptionists

· Concierge

· Facilities Administrator

· National Switchboard Operator

Apply on Kit Job: kitjobau.com/job/2ru4a4

📌 Client Services Manager | Full time | Melbourne (Victoria)
🏢 Sodexo
📍 Victoria