28 Nov
Swatch Group
Brisbane
ABOUT LONGINES
Longines – famous for the elegance of its timepieces – is a member of the Swatch Group Ltd., the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland, since 1832, Longines watchmakers possess expertise steeped in tradition, elegance, and performance. With generations of experience as the Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport.
THE ROLE
As a After Sales Advisor, you will be the key client contact for all after sales services/repairs. This includes liaising with customers regarding estimation management, the repair process and follow up. Experience with watches is not mandatory as full training is provided but a passion for impeccable customer service and the watch industry will be highly regarded.
KEY RESPONSIBILITIES
Provide excellent communication and customer service to clients
Ensure services are presented professionally
Offer first-level technical assistance to clients
Perform detailed diagnostics on timepieces to determine necessary repairs
Conduct quality control checks for watches returned from service
Interact with clients to assess their service needs and recommend corrective actions
Complete administrative tasks as required
Proactively follow up with clients regarding delays or updates
Conduct weekly stock take to manage inventory
Resolve client queries and provide effective solutions
Assist on the sales floor when required
Continuously develop product knowledge and understanding of watch technology
Demonstrate expertise in watch movements, calibres, and functions to clients
SKILLS & EXPERIENCE
Excellent communication and customer service skills
Experience within a retail setting
Impeccable time and organisational skills
Basic computer skills and knowledge
High attention to detail
Passion for watches and the Longines brand
Full time availability including weekends
HOW TO APPLY
Job location
Shop GT12, Ground Floor, Building 1, 255 Queen Street
4000 Brisbane (Queensland)
Australia
Company address
The Swatch Group (Australia) PTY. LTD.
40 River Boulevard
Level 3
Richmond, Victoria 3121
📌 Longines After Sales Advisor Edward St Brisbane
🏢 Swatch Group
📍 Brisbane
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