28 Nov
CWT
Camberwell
You delight the Traveler / travel arranger
Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
Connect with the caller to build trust and credibility even if the person is unknown.
Be a trusted advisor by offering informed and insightful recommendations which provide the very best Traveler experience in each situation.
You build CWTs commercial value
Sell products that are of commercial value to CWT and contribute to CWTs profitability.
Remain current on value we provide to each customer.
Adapt and change as requirements of the business change.
You strengthen the CWT brand
Represent the CWT brand in how you work on a day-to-day basis.
Embrace current technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each Traveler / travel arranger feel special.
Experience in the travel industry in a similar position or in a customer service center
Proven ability to create international travel arrangements including air hotel and ground transportation (at least 80% of transactions will be multi-segment multi-destination international itineraries)
Understanding and expertise in international travel requirements i.e. visas passports and immunization requirements
Excellent communication skills and follow through required to advise clients of those requirements
Ability to handle multi-cultural sometimes multi-lingual clientele
English fluent : written and verbal
Superior written and verbal communication skills (in person and on phone)
Customer focused and service oriented
Problem solver
Results-driven
Adaptable and motivated to learn
Influence and diplomacy
Proficiency in technology to research options and to complete process requirements
Key Skills
Cobol
Council
Creative Production
ABAP
Insurance Paralegal
Light Vehicle Driving
Employment Type : Full Time
Experience : years
Vacancy : 1
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📌 Travel Counselor Camberwell
🏢 CWT
📍 Camberwell
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