28 Nov
Danos Group
South Australia
Base pay range
A$
/ hr - A$
/ hr
Overview
Our client, a leading Global Cryptocurrency Platform is seeking a highly motivated Complaints Analyst to join its Compliance team. This is a fully remote role but we are looking for candidates who have robust Australian experience and live and are able to work in Australia currently.
Key Responsibilities
Thoroughly investigate and resolve customer complaints in a timely and effective manner.
Ensure all complaints are handled in compliance with regulatory standards and internal policies.
Liaise with various departments to gather necessary information and provide comprehensive responses.
Maintain accurate records of complaints and resolutions.
Prepare detailed reports and present findings to senior management.
Identify trends and recommend improvements to processes and customer service practices.
Key Requirements
At least 3 - 5 years experience in a complaints handling role, preferably within the financial services, fintech / crypto sectors.
Solid analytical skills and attention to detail.
Excellent written and verbal communication skills.
Ability to work independently and manage multiple tasks simultaneously.
If you feel you are suitable and keen to learn more, please apply to the role and we will come back to you to discuss if we are keen to move forward with your application.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Finance
Industries
Staffing and Recruiting and Financial Services
J-18808-Ljbffr
📌 Complaints Analyst South Australia
🏢 Danos Group
📍 South Australia
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.