28 Nov
YUGO STUDENTS (UK
Newcastle City Council
CRM Oxford House
30 hours per week
£19,687.20
Saturday and Sunday 7am - 7pm with 6 hours (1pm - 7pm) on a weekday
Central Newcastle
We are looking for a friendly and enthusiastic administrator to join our fantastic team in our state‑of‑the‑art student accommodation the heart of Newcastle.
As the Sales & Service Associate, you'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. Not only that, you will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organise loads of fun and inclusive student events for our residents – there will be lots to keep you busy!
Here's what you'll do:
Provide a friendly and skilled customer service to students living in the residences
Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages,
fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilised to their full potential
Follow and implement all our operating procedures
Ensure that the safety and welfare of all our residents is always maintained
Organise and communicate social events for residents
Along with the day to day activities within your role, you will also be required to manage your health and safety responsibilities as set out in Section 7 of the Health and Safety at Work Etc. Act 1974, where it states that you have a duty to take care of yourself and those around you, by your acts or omissions and to cooperate with your employer on health and safety matters.
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📌 Service & Sales Assistant Newcastle City Council
🏢 YUGO STUDENTS (UK
📍 Newcastle City Council
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