28 Nov
Beacon Lighting
Victoria
Customer Service - After Sales Care Derrimut VIC
Apply for the Customer Service - After Sales Care Derrimut VIC role at Beacon Lighting.
About Beacon Lighting
Established in Melbourne in 1967, Beacon Lighting is Australia’s leading specialist retailer of lights, ceiling fans and light globes, with over 120 stores nationwide. We are driven by a passion to improve the homes and lives of our customers by always searching for and creating not only beautiful and exciting designs, but products that are innovative and gentle on the environment.
Role
We currently have an exciting opportunity for a Customer Care guru to join the team at our Store Support Centre located in Derrimut. This role involves responding to customer enquiries in relation to after sales for both internal and external customers by arranging repairs or replacement under warranty. Your role will also entail:
To receive calls, emails and faxes from stores and external customers in relation to electrical and after sales product issues
To obtain all relevant information, offer an appropriate solution and ensure the customer is confident that the issue is being appropriately addressed
To arrange for warranty and electrical work to be performed by internal BLI resources in the first instance utilizing SimPRO
To ensure that if BLI is not able to perform the electrical and warranty work, that external resources are utilized at favourable rates
Maintain the simPRO management system through updating information as required (e.g. invoice alterations, payments and materials)
About You
Be able to make sound decisions
Have strong communication and organisational skills
Be able to work independently and within a team setting
Have intermediate computer skills
Have demonstrated strong customer service skills
Benefits
In return for your efforts we offer an attractive salary package, generous product discounts and a excellent supportive team culture. Based in Derrimut, this role also offers adaptable working arrangements that enable significant time working from home. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.
How To Apply
If this sounds like you click on Apply Now and follow the prompts to complete your application.
Please Note
A criminal history check may be conducted as part of the application process for roles at Beacon Lighting Group.
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📌 Customer Service After Sales Care Derrimut Vic Victoria
🏢 Beacon Lighting
📍 Victoria
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