28 Nov
Australian Access Hire
Crestmead
About the company
AAH is a privately owned business operating from branches in Sydney, Perth, Brisbane and Melbourne specialising in the hire of EWP's & Material Handlers.
About the role
We are currently seeking to appoint a Customer Service Officer for our Crestmead based operation who will report directly to the QLD Branch Manager. This is a pivotal position within the business and would suit someone who is seeking a diverse range of responsibilities in a fast-paced workplace with a passion for customer service.
This role is the first point of contact for all incoming customer enquiries for the hire of EWP's and Telehandlers.
Key Responsibility’s and Activities
Duties include but are not limited to:
Assist customers and sales staff via phone or email with their hire requirements by providing a high level of customer service with energy, passion and willingness to help at all times;
Control the movement of hire equipment in line with customer demand through consultation with sales, service and transport staff;
Data entry of Hire Agreements and ensuring they are signed and returned with relevant paperwork to complete all hire orders;
Skills & Requirements
To be considered for the role, you must be able to clearly demonstrate and communicate your experience and skills in the following areas:
Excellent customer service skills;
Listening skills;
Calming presence;
Time management;
Previous experience in a similar role desirable;
Experience in the hire/rental industry desirable;
High level coordination and organisational skills;
Strong communication skills:
Problem solving skills;
Knowledge of EWP products and processes desirable;
Experience in Microsoft applications essential;
We are seeking someone with a positive, qualified attitude who can easily adapt to the ever changing needs of the business.
Perks
You will enjoy working in a busy operational environment, be self-motivated to achieve results and have the ability to learn recent systems and processes quickly.
If you think you possess all the skills required for this exciting and challenging role, please submit your resume via the ‘apply now’ button.
📌 Customer Service Officer/hire Controller Crestmead
🏢 Australian Access Hire
📍 Crestmead
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