28 Nov
Cynet Systems
Scottsdale
Job Description
Lead AI Ops strategy and implementation using Moogsoft and ServiceNow ITOM.
Design and deploy intelligent event correlation and noise reduction mechanisms.
Integrate monitoring, alerting, and observability tools across infrastructure and applications.
Collaborate with DevOps, Infrastructure, and Application teams to improve reliability and performance.
Drive automation of incident response and remediation workflows.
Define and implement KPIs for system reliability, availability, and performance.
Provide technical leadership and mentorship to SRE and operations teams.
Ensure compliance with security and governance standards.
Required Skills
8+ years of experience in Site Reliability Engineering or IT Operations.
Hands‑on experience with Moogsoft (event correlation, alert management) and ServiceNow ITOM (Client, Event Management, CMDB)
— Mandatory
Robust understanding of observability tools (e.g., Prometheus, Grafana, Client, AppDynamics).
Experience with automation and orchestration tools (e.g., Ansible, Terraform, Jenkins).
Proficiency in scripting languages (Python, Shell, etc.).
Solid grasp of cloud platforms (AWS, Azure, GCP) and container technologies (Kubernetes, Docker).
Excellent problem‑solving, communication, and leadership skills.
Preferred Qualifications
Certifications in ServiceNow ITOM or Moogsoft.
Experience with AIOps platforms beyond Moogsoft (e.g., BigPanda, Dynatrace).
Familiarity with ITIL processes and Agile methodologies.
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📌 Lead Aiops Engineer Scottsdale
🏢 Cynet Systems
📍 Scottsdale
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