28 Nov
Nameless
Cleveland
Billing Support Officer (200451)
Maximum Term Contract - Part Time
29 hours per week - until 30 June 2026 with the possibility of extension
$38.18 to $41.01 Hourly + up to 13% super
RCC Officers' Level 2
Redland City Council offers you the chance to improve lives and shape your own career… in a truly special place.
Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.
Join our team as a Billing Support Officer!
Are you detail-oriented, customer-focused and enjoy working in a dynamic environment? If so, we invite you to apply for the Billing Support Officer position at Redland City Council!
An exciting part time opportunity has become available for Billing Support Officer to join our Billing Services Teams. This chance is in the Water Billing Services Team for 29 hours per week across 4 days.
As a Billing Support Officer, you will provide a high level of customer service to internal and external customers to ensure compliance with Service Level Agreements, corporate key performance indicators and relevant legislation. This position plays a key role in maintaining accurate water meter readings and property information and the work directly contributes to the efficiency and accuracy of Council's billing services.
Your responsibilities will include:
- Maintaining and updating water meter readings and property data with accuracy and attention to detail
- Delivering high-quality customer service to internal and external stakeholders
- Balancing workflow and meeting deadlines while supporting the Integrated Customer Contact Centre to assist customers with rates and water enquiries, both directly and indirectly
- Processing search requests from solicitors promptly and accurately
- Actively contributing to the maintenance and improvement of operational work instructions
- Supporting the wider business unit through knowledge sharing and collaboration to enhance team capability.
Skills and experience:
- Strong proficiency in Microsoft Word and Excel, with a focus on accuracy and data integrity
- Demonstrated analytical ability to assess problems and develop effective solutions
- Exceptional time management skills, with the capacity to work efficiently under pressure and meet deadlines
- Strong interpersonal and verbal communication skills, fostering positive and collaborative relationships.
Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.
Why this role stands out:
- Belong to a great team – Join a welcoming, supportive, and close-knit group that values collaboration and celebrates success together
- Solve and innovate – Go beyond data entry by thinking outside the box, investigating issues, and applying legislative knowledge to deliver smart solutions
- Engage and connect – Work closely with internal teams, external customers, ratepayers, and property owners while managing property records and correspondence.
More reasons to love working with us:
- 17.5% annual leave loading + Christmas ex-gratia day
- Paid parental leave and purchased leave options
- Access to development and study assistance programs
- Discounts with 400+ retailers and fitness providers
- Flexible working options through RedFlex - our flexible work program offering flexibility in how, when and where you work.
View more great employee benefits
Who we are:
Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.
Eligibility:
- Successful applicants will be asked to consent to a police check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us?
Click Apply to submit your application via (or through OURspace for current employees). Please include:
- A one-page cover letter; and
- A current resume outlining how you meet the role requirements.
Note: We do not accept email, hard copy or third-party applications.
For more information about this position (200451), please contact Megan Cameron on (07) 3829 8***. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 07/12/2025.
At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.
We are committed to creating an inclusive recruitment experience. If you require any adjustments to support you through the recruitment or interview process, please contact us at ***********@redland.qld.gov.au
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📌 Billing Support Officer (3531) (Cleveland)
🏢 Nameless
📍 Cleveland
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