28 Nov
Accor
Port Douglas
Accor Port Douglas, Queensland, Australia
Assistant Front Office Manager
We’re looking for an Assistant Front Office Manager to join Pullman Port Douglas Sea Temple Resort & Spa. The role focuses on orchestrating the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day offers opportunities to connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.
Pullman Port Douglas Sea Temple Resort & Spa, located in the picturesque town of Port Douglas, just an hour’s drive north of Cairns, offers a range of accommodations including studios, two and three-bedroom apartments, and a three-bedroom beachfront private villa. Our resort offers all-day dining at ALUCO Restaurant & Bar, a relaxing Pool Bar, and Vie Spa with customised facial treatments and relaxing massages leaving guests renewed and revitalised. With two meeting rooms accommodating up to 200 guests and three additional wedding locations at the resort, we cater to both leisure and corporate travellers alike. During your downtime, explore all that the region has to offer, from the Great Barrier Reef to the Daintree Rainforest.
Primary Responsibilities
- Take the helm and guide the hotel’s day-to-day operations with expertise
- Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere
- Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise
- Contribute to roster planning and preparation
- Embrace authenticity and let your unique self shine in every shift
Skills & Experience
- Demonstrated expertise in Hotel Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader,
Supervisor, or Manager
- Proficiency in using reservation and property management systems is a plus
- Ability to multitask and thrive under pressure, fueled by epic organisational and time management skills
- Masterful in the art of both written and spoken communication
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays
Accor Advantages
- ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
- Learn Your Way – Support your career development with access to Accor’s industry-leading training platforms, Accor Academy and Typsy
- Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities – We are a world-leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
Job Details
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Other
- Industry: Hospitality
- Location: Port Douglas, Queensland, Australia
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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📌 Assistant Front Office Manager (Port Douglas)
🏢 Accor
📍 Port Douglas
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