28 Nov
Pullman Hotels & Resorts
Camberwell
Position
Food & Beverage Attendant (In Room Dining Specialist) – Pullman Adelaide – Pullman Hotels & Resorts
Company Overview
Pullman Hotels & Resorts, a premium brand within the Accor Group, offers exceptional hospitality across 110 countries. As a pioneer in responsible hospitality, Accor brings together 45 brands, 5,600 hotels, and 10,000 restaurants to deliver innovative, customer focused experiences.
Key Responsibilities
- Take guest orders via phone or digital systems with accuracy and courtesy.
- Prepare trays and trolleys according to hotel standards and guest preferences.
- Deliver food and beverages promptly, ensuring presentation and service excellence.
- Set up in-room dining experiences with attention to detail and guest comfort.
- Clear trays and trolleys from rooms and corridors in a timely and discreet manner.
- Maintain cleanliness and hygiene in all service areas.
- Handle guest feedback and resolve issues with empathy and efficiency.
- Collaborate with kitchen and service teams to ensure smooth operations.
Qualifications, Skills & Attributes
- Certificate II or III in Hospitality (or equivalent).
- Responsible Service of Alcohol (RSA) certification.
- Previous experience in food & beverage service or hotel room service is highly desirable.
- Clear, courteous communication, both verbal and written.
- Customer Service Excellence, with the ability to anticipate guest needs and personalize service.
- Ability to handle complaints or requests with professionalism.
- Proven record for exceptional time management and multitasking while maintaining quality.
- Sound understanding of food safety principles, allergens, and dietary needs.
- Familiarity with POS systems and room service protocols is an asset.
- Discretion & professionalism – maintains guest privacy and delivers service with grace.
- Team‑oriented – works collaboratively with kitchen, housekeeping, and front office.
- Adaptability – handles high‑pressure situations and last‑minute requests with ease.
- Presentation & grooming – maintains a clean, professional appearance at all times.
Benefits and Development Opportunities
- Employee benefit card – discounted rates worldwide (accommodation, food & beverage, travel, health insurance, technology).
- Learning programs through the “Learn Your Way” Academy – ongoing training and development opportunities.
- Prospect to build a career with the world’s largest hotel operator.
- Supportive team to grow alongside and share expertise.
- Corporate Social Responsibility activities to make a difference.
- Company-issued uniform.
- Duty meal provided.
Our Commitment to Diversity & Inclusion
We are an inclusive organization and aim to attract, recruit, and promote diverse talent. We welcome you as you are.
Why You'll Feel Right At Home Here
- Collaborate with passionate professionals who bring energy and ideas to every shift.
- Be part of a culture that celebrates progress, performance, and perfectly poured barista coffee.
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📌 Food & Beverage Attendant (In Room Dining Specialist) (Camberwell)
🏢 Pullman Hotels & Resorts
📍 Camberwell
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