28 Nov
Bayside Council (NSW)
New South Wales
Project Analyst – Customer Experience
Location: Bayside Council, Sydney, NSW, Australia
Permanent full‑time, 35 hours per week, 9‑day fortnight (opt‑in).
Overview
Drive the development and implementation of Bayside Council’s Customer Experience Strategy, showcasing exceptional project delivery and analytical skills.
About the Team
At Bayside Council we are committed to a positive, flexible and supportive workplace culture. The City Performance directorate underpins service excellence and delivers expertise in financial services, procurement, governance, customer experience, property services and business technology.
About the Role
Provide project analytics and implementation support to the Customer Experience Unit for the implementation of the Council’s Customer Experience Strategy and other key initiatives. This includes assessing, analysing, prioritising requests, facilitating optimal project delivery, reporting progress and sustaining the support on future council initiatives.
Key Responsibilities
- Provide support to the Projects Lead – Customer Experience by contributing to planning, development and implementation of the strategy and cultural change projects.
- Prepare comprehensive reports, briefs, contracts and coordinate resources effectively, keeping accurate documentation.
- Source, collate and compile data to identify emerging issues and report on project progress.
- Prepare and deliver reports and presentations to stakeholders, adjusting communication style for different audiences.
- Design solutions that address real customer and organisational problems.
- Work collaboratively with business units across the organisation to help achieve business unit goals, manage work requests,
demands and Council priorities.
- Prepare, coordinate and review high‑level communications (briefs, emails, correspondence).
- Undertake data analysis of customer service data to identify trends and quantify opportunities to improve experience, supporting decision‑making and transformation.
- Assist with due diligence, governance, risk mitigation, reporting and evaluation throughout the project lifecycle.
About You
- Ability to manage self, prioritise tasks and commitment to learning.
- Experience delivering customer‑focused projects within a similar industry.
- Results‑driven and problem‑solving mindset.
- Strong project management skills, applying effective planning, coordinating and control methods.
Benefits & Culture
We offer a flexible working environment focusing on delivering great outcomes for our customers. In addition to competitive salary, our benefits include:
- Option to opt‑into a rostered day off every fortnight.
- Three extra days off during Christmas each year.
- 15 days sick leave each year.
- 2 days health and wellbeing days each year.
- Generous parental leave entitlements for both parents.
Application
Deadline: Tuesday 9 December 2025
Salary Range: $92,278 – $103,351 per annum + 12% super.
Please read the Position Description before applying. Use Microsoft Edge or Google Chrome to submit your application. For technical assistance, contact
Applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children check.
Bayside Council is proud to be an Equal Prospect Employer and a Child‑Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where everyone feels valued and respected.
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📌 Project Analyst - Customer Experience (New South Wales)
🏢 Bayside Council (NSW)
📍 New South Wales
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