28 Nov
Sunny Queen Australia
Camberwell
Join to apply for the Customer Service Representative role at Sunny Queen Australia.
- Job Type: Permanent - Full Time
- Location: Carole Park, QLD
- Job Category: Call Centre and Customer Service
Job Description
We’re now seeking a proactive Customer Service Representative to join our Customer Service team at our Carole Park site. Reporting directly to the Customer Service Manager, you will manage customer orders, enquiries, and complaints, while coordinating call and delivery schedules across State and National Business Units. You will also proactively contact customers to confirm requirements, strengthen relationships, and identify potential sales opportunities to support broader business growth.
Key Responsibilities
- Handle inbound customer calls
- Maintain customer call/delivery schedules
- Receive, log, and process customer complaints
- Provide sales support and lead generation for the field sales team
- Maintain and manage data, including customer information relating to CRM
Qualifications
- Experience in outbound sales, customer service or administration,
preferably with data processing and call centre exposure
- Intermediate computer skills, including Microsoft Office Suite and CRM systems
- Excellent verbal and written communication skills
- Ability to build rapport with customers and maintain a professional approach
- Robust geographical knowledge of Australia
Benefits
- A great workplace culture with monthly business morning teas
- A paid day off each year to celebrate your birthday!
- Work-life balance in a hybrid role
- Discounted Staff Eggs and Egg products
- Free onsite parking
- Reward and Recognition program
- Annual Salary Review Process
- Opportunity for personal and professional development
- Pool table in your lunchroom!
We are an equal opportunity employer, and we are proud of our positive working culture. If you are looking for your next rewarding challenge, please apply with your resume and cover letter.
No agencies please.
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📌 Customer Service Representative (Camberwell)
🏢 Sunny Queen Australia
📍 Camberwell
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