28 Nov
Flinders University
Camberwell
Base Pay Range
A$92,287.00/yr - A$98,398.00/yr
- Continuing | Full-Time
- Higher Education Officer Level 6 | $92,287 – $98,398 p.a.
This range is provided by Flinders University. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About the Role
Flinders University is seeking a proactive and motivated individual to join our team as Student Services Advisor and be an integral part of our City Campus Services team. In this multi-faceted role, you will provide high quality support to staff, students and external stakeholders, with the aim to positively impact the student experience and contribute to a vibrant, engaging and activated campus.
Key Responsibilities
- Provide timely and high-quality enrolment and course advice services to students, including managing complex student enquiries and cases to resolution whilst ensuring consistency with University policies, procedures, and relevant legislation.
- Act as the primary contact for enrolment-related activities across the student lifecycle, ensuring referral to the relevant areas while maintaining oversight through to conclusion and ensuring requests are reviewed and finalised in a timely manner.
- Support on-site services to all students, including international students, and assist with their bespoke requirements, connect students with university services, support their specific needs and link complex cases to International Student Services.
The incumbent will be required to work within the City Campus hours of operation, these being Monday to Friday, 8am to 8pm. Hours worked may be undertaken on a rostered arrangement.
About You
Your excellent interpersonal and communication skills will be the key to your success, as you provide high quality customer service and demonstrate the ability to build, maintain and enhance relationships with students, staff and stakeholders through constructive and team-oriented interactions. You will be flexible and adaptable, eager to collaborate and assist other members within the City Campus Services team. You will foster positive professional relationships and prove that you are a strong team player, willing to contribute to an inclusive and cohesive team culture.
Qualifications & Experience
- Have completed a degree or possess an equivalent combination of relevant experience and/or education/training.
- Work collaboratively as part of a team to deliver operational services in a high-volume and complex service delivery environment, with a demonstrated understanding of other cultures and the ability to communicate in a cross-cultural working environment.
- Make decisions and apply judgement and problem-solving skills when dealing with sensitive, complex matters.
- Interpret and advise on statutes, administrative policies and procedures with high attention to detail and provide risk assessments and recommendations relating to course requirements and compliance.
About Flinders City Campus
Located at the heart of Adelaide's most vibrant and connected cultural hub, Flinders City Campus at Festival Plaza is a collaborative, state-of-the-art campus delivering the optimal learning experience. Our campus provides greater connection for education and research partnerships and creative curriculum opportunities that extend far beyond traditional study.
We are passionate about collaborating with staff and students across the University to develop, improve, and implement communication, orientation, engagement, and retention activities that help students achieve success at Flinders. Our mission is to help students feel welcomed, supported, and empowered with confidence to succeed at University.
Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing,
and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.
Prescribed Conditions for Employment
A current Nationally Coordinated Criminal History Check which is satisfactory to the University will be required by Flinders University before the successful applicant can commence in this position. A criminal record will not automatically disqualify a candidate from consideration. Each case will be assessed on its individual merits and relevance to the inherent requirements of the role.
How to Apply and Information
- To apply online, please visit the Jobs@Flinders website via the job portal: JR0000015120 Student Services Advisor.
- You are required to submit a Suitability Statement of no more than 2 pages, addressing the following four Key Position Capabilities:
- Completion of a degree or equivalent combination of relevant experience and/or education/training.
- Well-developed customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders through constructive and collaborative interactions.
- Demonstrated ability to work collaboratively as part of a team to deliver operational services in a high-volume and complex service delivery environment, with a demonstrated understanding of other cultures and the ability to communicate in a cross-cultural working environment.
- Demonstrated ability to exercise initiative, establish priorities and manage complex workflows with non-negotiable deadlines.
For more information regarding this position, please contact Thu Trotter.
Applications must be submitted before 10:00 pm (ACDT) Sunday 7 December 2025.
Please note, late applications and applications sent via agencies will not be accepted.
Desired Skills and Experience
Join our City Campus team to deliver expert student advice, resolve complex enquiries and help create a vibrant, engaging student experience.
At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.
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📌 Student Services Advisor (Camberwell)
🏢 Flinders University
📍 Camberwell
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