28 Nov
Blue Knot Foundation
Sydney
Join Blue Knot Foundation – a leading, trauma-informed, for-purpose organisation offering remote work – as a permanent part-time Telehealth Helpline Counsellor.
We now have an additional role for an experienced trauma-informed counsellor who can commit to 30 daytime hours per week worked across 4 days; every Wednesday and Saturday, plus two additional set days of your choice between Monday, Tuesday, Thursday and Friday.
Our Helpline service operates 9am-5pm 7 days a week, 365 days a year, providing safe, respectful telehealth support to adult survivors of complex trauma and their support networks, including partners, family, friends and professionals.
Why Join Us?
- Work from home environment.
- Meaningful work with a supportive, inclusive team.
- Professional Development Leave and Salary Packaging.
- SCHADS Pay Classification Level 5, Pay Point 3, currently $53.31/hour - penalty rates payable for weekend hours worked.
Essential Criteria
- Accredited professional: Current non-provisional ACA (Level 3–4), PACFA Clinical membership or AASW (Accredited Mental Health Social Worker preferred but not essential), plus a tertiary qualification in counselling, psychology or social work.
- Complex-trauma telehealth practice: 2+ years’ counselling experience using trauma-informed, culturally safe, person-centred approaches; cultural humility, emotional intelligence,
clear boundaries and self-care.
- Crisis response & escalation (non-crisis service): Competent in risk assessment (suicide/self-harm, child protection), safety planning and timely escalation to emergency/appropriate services as per protocols.
- Collaboration, accountability & adaptability: Transparent, reliable team member; engages in supervision/debriefs and reflective practice; comfortable in a fast-paced, evolving environment.
- Community perspective: Background in social/community care (or strong service-system understanding) that anchors practice in an evidenced based approach.
- Compliance & digital readiness: High-quality documentation and consent management; strict privacy/confidentiality and mandatory reporting; confident with MS 365/Teams/SharePoint and CRM (e.g., Salesforce); remote-ready and available part-time across a 7-day roster.
Apply Now
If this sounds like you, you live in NSW, VIC, SA, or QLD, have a WHS safe dedicated home office space with reliable internet and are able to start by mid January 2026 at the latest, we would love to hear from you.
Early applications encouraged.
Online interviews will be held on a rolling basis.
For more information and the full position description, please visit https://blueknot.org.au/get-involved/jobs/
📌 Helpline Counsellor - Blue Knot Foundation (Sydney)
🏢 Blue Knot Foundation
📍 Sydney
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