28 Nov
Talent
Australian Capital Territory
Team Leader - Debt Management
Location: Canberra | Contract Duration: 6 months
Base pay range
A$58.00/hr – A$68.00/hr
About the Client
Our client is providing strategic advice and support to the state government. As a vital agency, they are committed to delivering impactful outcomes for the community through effective financial management, policy development, and service delivery.
About the Role
As a Team Leader in the Debt Management section, you will lead and inspire a team dedicated to managing and recovering tax debts owed to the Territory. Your focus will be on implementing effective recovery strategies and enhancing compliance through education. With a commitment to maintaining the integrity of the taxation system, you will also manage accounts, optimize recovery approaches, and ensure transparent communication with taxpayers.
Key Responsibilities
- Lead, coach, and develop a team of debt management and account administration officers.
- Oversee daily workflows and distribute tasks for effective service delivery.
- Manage escalations and complex matters with professionalism.
- Review and authorize complex recovery actions in compliance with legislation.
- Monitor and report on debt recovery performance, identifying improvement opportunities.
- Contribute to debt recovery strategy development and implementation.
- Ensure the accuracy and integrity of taxpayer accounts and manage adjustments.
- Provide expert advice on tax legislation and procedural guidance, focusing on customer service.
Skills and Experience
- Proven experience in debt management, finance, or a related field.
- Strong leadership skills with the ability to coach and develop team members.
- Excellent analytical skills and proficiency in data management.
- Exceptional customer service orientation.
- Ability to navigate complex regulatory environments with sound judgment.
Qualifications
- Relevant degree in finance, business administration, or a related field preferred.
- Qualified accreditation in debt recovery or management is advantageous.
Eligibility / Other Requirements
- Work Rights: A full Australian Work Right is required.
- Pre-employment Checks: Police check, references, and other security clearances as required.
How to Apply
Submit your application to Connie at Talent International by clicking the “APPLY NOW” link. Prepare the following:
- A current CV
- A one-page statement of capability
- Your work rights status
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting / Auditing
Industries
Government Administration
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📌 Team Leader - Debt Management (Australian Capital Territory)
🏢 Talent
📍 Australian Capital Territory
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