28 Nov
Xprt Dev
Batemans Bay
A$60,000-$80,000 p/a
On-site
Posted 1 day ago
About the role
Join United Hail Repairs as a full-time Customer Service representative based in Batemans Bay, NSW. This job provides an amazing opportunity for the right person to land the perfect job. What we do is unique, how we do it is unique, so the people we need are special too. Upbeat, flexible, good computer skills and good on the phones - these roles are adaptable to the right people.
What you'll be doing
Work in a catastrophe Industry - and accept things dont go to plan but we do it anyway to get hail damaged cars quoted and repared
Respond to inbound customer inquiries via phone, email, and chat, providing friendly and efficient assistance
Effectively handle customer complaints and concerns, working to resolve issues in a timely manner
Maintain detailed records of customer calls and emails and follow up as needed
Assist with scheduling and coordinating service appointments
Provide accurate information about our products, services, and policies
Identify opportunities to enhance the customer experience and suggest improvements
Collaborate with other teams to ensure seamless delivery of our services
What we're looking for
Previous experience in a Call Centre & Customer Service role is ideal - but the right people with the right skills can pick it up quickly.
Excellent communication and interpersonal skills, with the ability to build rapport with customers
Ability to cope with developing situaitons, sometimes conflicting direction - all in response to unforseen hail events.
Commitment to work hard and perform well
Strong problem-solving and thnking 'on the fly" to resolve customer inquiries effectively
Proficient in using computer systems and customer relationship management (CRM) software
Adaptable and able to work in a fast-paced environment, prioritising tasks to meet deadlines
A commitment to providing outstanding customer service and a genuine desire to exceed customer expectations
What we offer
At United Hail Repairs, we are committed to creating an engaging and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
Opportunities for career development and advancement
Flexible work arrangements to maintain a healthy work-life balance
Employee recognition and reward programs
About us
United Hail Repairs is a leading provider of hail repair services in the Batemans Bay region. With a robust focus on customer satisfaction and a commitment to using the latest technology, we have built a reputation for delivering high-quality results. Our team of skilled technicians and dedicated support staff work together to ensure every customer's needs are met.
If you're ready to join a dynamic and growing team, apply now for the Customer Service role at United Hail Repairs in Batemans Bay.
About United Hail Repairs
Batemans Bay, NSW, Australia
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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📌 Customer Service Batemans Bay - Multiple roles
🏢 Xprt Dev
📍 Batemans Bay
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