28 Nov
Teachers Mutual Bank
City of Sydney
Contact Centre Service Officer
Join our vibrant contact centre team—where every call is a chance to make a difference and grow your career!
- Multiple full‑time and part‑time opportunities available
- Brand new Barangaroo office and flexible WFH options
- Comprehensive training provided with ongoing career development
What You’ll Do
- Respond to inbound calls with empathy, accuracy, and professionalism
- Resolve general banking and technical enquiries, including online and mobile banking support
- Guide members through digital platforms and troubleshoot issues
- Offer tailored solutions and promote relevant products and services
- Achieve KPIs aligned with our strategic goals and service excellence
What You Bring
- Previous customer service experience (banking/finance highly regarded)
- Robust verbal and written communication skills
- Problem‑solving mindset and ability to think outside the box
- Comfortable with technology and quick to learn new systems
- Typing speed of 40 wpm with high accuracy
- FSR Tier 2 Accreditation (desirable but not essential)
Why You’ll Love Working Here
- Be part of a values‑driven organisation focused on advocacy, passion, and sustainability
- Work in a collaborative, supportive team environment
- Grow your career with structured training and development pathways
About Us
Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit‑for‑purpose as our business model and philosophy. At our Bank,
social responsibility is built‑in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia’s essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.
We have been named one of the World’s Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.
Our employees embrace our organisation’s values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service.
How to Apply
Ready to make a difference with every call? Click Apply now and help us deliver exceptional service to our members—one conversation at a time.
For a confidential conversation, please contact
We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn!
Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Customer Service
Industries
Banking
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📌 Contact Centre Service Officer (City of Sydney)
🏢 Teachers Mutual Bank
📍 City of Sydney
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