28 Nov
City of Sydney
City of Sydney
Service Optimisation Specialist – City of Sydney
Join to apply for the Service Optimisation Specialist role at City of Sydney
Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.
About The Role
The City of Sydney has an exciting opportunity available for an enthusiastic professional to join a small team that drives service experience improvements through systems, data, process and people change.
In this role, you'll look at leveraging and improving our system capability and use to ensure business processes are optimised to meet business transformation objectives, enhance operational efficiency, and improve service and employee experience.
We're Looking For Someone With
- Relevant tertiary qualifications in computer science or information systems, at degree level
- Ability to identify and implement technology advancements to drive efficiency, including evaluating current systems, and influencing senior leaders to adopt innovative solutions and contribute to the technology roadmap
- Extensive experience in implementing and driving Pathway improvements in a council or similar large complex organisation (This is essential)
This role has the option of a rostered day off each month, known as a 19‑day month.
Recommended applicants must complete a pre‑employment health declaration and criminal history check.
Applications must be submitted online by 11:59pm, Wednesday 3 December 2025 .
What We Can Offer You
- 3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
- Collaborative approach to flexible working
- City centre head office, with many public transport options
- Leadership and management development program
- Further education program providing reimbursement of course fees, and study and exam leave
- Opportunity to attend external courses and conferences
- Long service and employee recognition awards
- Employee assistance program offering free, confidential counselling
Supporting Families
- 26 weeks paid parental leave and 6 weeks paid partner leave
- Paid and unpaid adoption and long‑term fostering leave
- Paid superannuation for up to 52 weeks of parental leave
- Part‑time and job‑sharing options available
- Supportive return‑to‑work setting
Inclusive Culture
- Recognised as an Inclusive Employer by the Diversity Council of Australia
- Active employee networks including City Women, City Pride, DiverseCity and Aboriginal and Torres Strait Islander network
- Recognised family inclusive workplace
How To Apply
We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two‑thirds female and half of leadership roles held by women.
All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.
We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at or 02 9265 9333 .
Select ‘apply now’ to submit your resume and selection criteria.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other
Industries
Government Administration
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📌 Service Optimisation Specialist (City of Sydney)
🏢 City of Sydney
📍 City of Sydney
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