28 Nov
Qbe Insurance
City of Parramatta Council
Role Overview
Join us as a Claims Officer at QBE Insurance . In this dynamic Property Claims team you’ll deliver exceptional claims service, analyse policy coverage, manage the investigation, evaluation and negotiation of cases, and contribute to a collaborative environment.
Key Responsibilities
- Stay up to date with insurance guidelines and policy changes, ensuring compliance.
- Resolve non‑compliant issues and escalating when necessary to maintain standards.
- Build strong client relationships, responding to requests promptly and professionally.
- Process property claims, determine coverage, and ensure accurate settlements.
- Set reserves, authorise payments, and efficiently manage claim resolutions.
- Identify and report suspicious claims, while maintaining clear communication with all stakeholders and adhering to confidentiality guidelines.
Qualifications and Experience
- A strong customer service background where you have provided a world class customer service experience and have shown passion to grow and develop into an insurance professional.
- A strong ability to build rapport over the phone and handle varying customer expectations and demands.
- A highly empathetic approach to dealing with customers, possessing the ability to be friendly yet professional.
- Self‑motivated with excellent organisational skills.
- Previous claims officer experience is highly advantageous.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer building momentum towards becoming the most consistent and innovative risk partner, with more than 13,000 people across 26 countries.
Benefits
- Hybrid Working – a mix of working from home and in the office to enhance your work/life balance.
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest.
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
- 18 weeks’ gender‑equal flexible leave for all recent parents, including paid super.
- Voluntary super contributions and company matching.
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.
- A range of discounts on insurance products, car hire, hotels, goods and services.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Application Details
Application Close Date: 05/12/ :59 PM.
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📌 Claims Officer (City of Parramatta Council)
🏢 Qbe Insurance
📍 City of Parramatta Council
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