28 Nov
Alba Thermal Springs
Fingal
**The Role**
Alba Thermal Springs & Spa is a world class wellness sanctuary located in Fingal, on the picturesque Mornington Peninsula.
We are currently recruiting for three key roles within our Operations team: Guest Service Agent, Reservations Agent and Concierge. Each role contributes to the overall guest journey, all working together to ensure every guest enjoys an exceptional experience.
**Guest Service Agent**
As a Guest Service Agent, you will be the face of Alba and play an integral role in welcoming guests, supporting the check-in and check-out process, and ensuring every interaction is warm, accurate, and timely. You will provide exceptional customer service, confidently maximise sales through soft persuasion, and multi-task effectively in a fast-paced environment.
**Reservations Agent**
**Concierge**
Our Concierge team supports all aspects of the Sanctuary guest experience, ensuring a smooth and memorable stay. Duties include VIP guest treatment, room service delivery, light housekeeping tasks, coordinating room bookings, and responding to guest requests. This role requires exceptional service skills, efficiency, and a genuine passion for creating seamless guest experiences.
We offer a competitive hourly rate + superannuation + plus penalty rates.
Full-time, Part time and Casual positions available. Weekday, evenings and weekend availability a must.
**About You**
Across all roles, we are looking for individuals who:
- Deliver exceptional customer service
- Communicate clearly and professionally
- Have excellent attention to detail and accuracy
- Can multi-task and remain composed under pressure
- Enjoy contributing to a high-performing, guest-focused team
**Why work with us**
We believe that our staff are the driving force behind our success. We are committed to creating a workplace environment where individuals can thrive, grow and make a meaningful impact.
- You will have the opportunity to work and contribute to the growth of a dynamic and innovative business.
- We provide training and ongoing development initiatives to encourage and support your personal and professional growth.
- You will be part of a diverse and inclusive community that values different perspectives and ideas.
- We offer rotating rosters to help you manage your personal and professional commitments.
- We offer a comprehensive wellness program that includes access to discounted fitness facilities, flu vaccinations, complimentary bathing at Alba, property discounts to use with your family and friends and access to our Employee Assistance Program.
- You will have the opportunity to contribute to our sustainability initiatives.
- We provide a strong emphasis on workplace culture which aligns with our values: Authentic, Respectful, Sustainable, Connected.
- You will be supported by an experienced and enthusiastic Leadership Team.
**About Alba**
Alba Thermal Springs & Spa is a world-class luxury wellness sanctuary in the heart of Victoria’s Mornington Peninsula. Alba offers contemporary geo-thermal bathing in over 30 pools, luxury villa accommodation and indulgent full-day self-care packages, half day rituals and treatments in the spa. Alba’s restaurant Thyme showcases locally sourced produce in a menu created by award-winning chef Karen Martini.
**Our Team**
Alba is committed to creating a diverse, inclusive, and respectful workplace environment, a sanctuary where our people are rewarded, guests are cared for, and balance and connection is valued.
You will enjoy working in stunning surrounds, while being part of a progressive team that fosters local connections, respects the land’s traditional custodians, and nurtures the natural habitat. Our business practices are built on sustainability, authenticity, respect, and connectivity.
**How to Apply**
Alba is proud to be an equal opportunity employer. All applicants will receive consideration for employment, and we strongly encourage people from all cultural backgrounds to apply.
Alba offers contemporary geo-thermal bathing in over 30 pools. Luxurious full-day self-care packages, half day rituals and treatments are available in the spa. Alba’s restaurant Thyme showcases local sourced produce in a menu created by award-winning chef Karen Martini. We provide a strong emphasis on workplace culture which aligns with our values: Authentic, Respectful, Sustainable, Connected
📌 Guest Service Agent / Reservations Agent / Concierge (Fingal)
🏢 Alba Thermal Springs
📍 Fingal
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