Warehouse and Admin Assistan (Acacia Ridge)

Warehouse and Admin Assistan (Acacia Ridge)

Apply on Kit Job: kitjobau.com/job/2rngdx

Proferlo Furniture is a fast-growing e-commerce furniture retailer specialising in flat-packed, ready-to-assemble home furnishings. We operate exclusively online, fulfilling deliveries nationwide and offering weekday Click & Collect from our Brisbane warehouse. With new stock arriving regularly and a focus on exceptional customer experience, we are seeking a reliable and motivated **Warehouse & Customer Support All-Rounder** to join our team.

**About the Role**

This is a diverse position ideal for someone who enjoys variety and is comfortable jumping between warehouse tasks and customer service duties. You will support daily operations, help customers with their enquiries, and assist with dispatch and stock handling.

**Key ResponsibilitiesCustomer Service**
- Answer inbound customer phone calls professionally and confidently
- Assist with creating and preparing customer communication templates
- Communicate Click & Collect instructions and arrange pick-up appointments
- Provide friendly and helpful post-purchase support

**Warehouse Operations**
- Prepare, pick, and pack customer orders for dispatch
- Create shipping labels and book collections with external courier services
- Assist with unloading containers when new stock arrives (flat-packed furniture)
- Maintain warehouse cleanliness, organisation, and safety




- Restock shelves and ensure inventory is stored correctly
- Assist customers collecting Click & Collect orders on-site

**General Duties**
- Work closely with the business owner/warehouse manager on daily priorities
- Follow internal operating procedures (training provided)
- Support other operational tasks as required in a small-team setting

**Requirements**:

- Previous experience in **customer service, retail, sales, warehousing**, or a similar role
- Strong communication skills (written and verbal)
- Ability to lift up to **25kg** and safely handle flat-packed furniture
- Good level of fitness and overall physical health
- Reliable, punctual, and able to work independently
- Comfort working in a fast-paced environment with changing priorities
- A positive, can-do attitude and willingness to learn

**What We Offer**
- Consistent weekday hours 9am-5pm (no weekends)
- A supportive, friendly team environment
- Training provided across all systems and processes
- Opportunities to grow with a rapidly expanding e-commerce business
- Hands-on experience across warehousing, dispatch, and customer service

**Job Types**: Part-time, Casual, Temp to perm
Contract length: 6 months

Pay: $26.00 - $32.00 per hour

Expected hours: 20 - 30 per week

Work Location: In person

Apply on Kit Job: kitjobau.com/job/2rngdx

📌 Warehouse and Admin Assistan (Acacia Ridge)
🏢 Proferlo Furniture
📍 Acacia Ridge