28 Nov
Jumbo Interactive
Milton
At Oz Lotteries’ we exist to make this a reality! We bring Australia joy and delight, with more chances to win more often. We offer everyday Aussies the chance to dream and win on a wide range of commercial and charity lotteries. Oh, and we are proudly Aussie-owned and operated!
Owned by ASX-listed company Jumbo Interactive, Oz Lotteries has operated as an e-commerce lottery retailer since 2005 and was one of the first online retailers. Over the past 18 years, we have grown to have a strong player base who chose our convenient and trustworthy platform to play both popular commercial lotteries, such as Powerball and Oz Lotto and charity lotteries, which was (and still is) a point of difference for our brand.
**What will you be doing?**
**Part-time**: Based in the office, hours/days will be a fortnightly rotating roster with one week consisting of 3 weekday shifts and the following week consisting of 2 weekday shifts and one Saturday shift. We aim to achieve an even split of morning (8 am - 4:30 pm during non daylight savings periods or 7 am - 3:30 pm during daylight savings periods) and evening shifts (11 am - 7:30 pm) throughout this rotation. This is a fixed-term role through to the end of the financial year.
As part of your role, you will:
- Handle complex and sensitive customer issues, ensuring thorough investigation and resolution,
- Maintain accurate customer account records and process BPay and Direct Debit deposits in line with fraud control procedures,
- Make outbound calls as needed to support customer account management and follow-ups,
- Collaborate with internal teams to report and troubleshoot technical issues, contributing to continuous service improvements,
- Stay informed on product updates, gameplay changes,
and company policies to provide clear and confident guidance to customers.
- Participate in team meetings and training sessions to enhance skills and support operational goals,
- Demonstrate robust attention to detail and adapt communication to meet diverse customer needs, with a focus on problem-solving and conflict resolution.
What are we looking for?
- Previous experience in a call centre or customer-focused role,
- Strong problem-solving skills, especially in resolving technical issues with customers
- Excellent verbal and written communication skills
- Confidence in handling complex and sensitive customer matters
- Proficiency with CRM systems such as Zendesk, Freshdesk, or Intercom is highly desirable
- Knowledge of responsible gambling practices and relevant legislation is a plus
- Ability to maintain accurate customer account records and manage multiple communication channels effectively
**Salary**: $60,000 - $63,000 + Super (Pro rata for actual hours worked)
**Why join the Jumbo team?**
At Jumbo, we're all about ensuring our team thrives, as a valued member, look forward to:
- An Employee Assistance Program where you can access counselling and coaching sessions to improve your well-being,
- Focus on talent management, including career and skills development
- An on-site chef (Brisbane) who makes a fresh, gourmet lunch every day
- Social activities - Lunchtime chess, corporate games, soccer, Friday get-togethers, The Joe Awards, quarterly team days, loads of events to celebrate DEI,
- Focus on internal promotion, lateral transfers, and secondments, both locally and internationally.
**We are a 2025 Circle Back Initiative Gold Employer - we commit to respond to every applicant.
📌 Customer Support Officer - Part Time (Milton)
🏢 Jumbo Interactive
📍 Milton
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