Technology Support Technician (North Ryde)

Technology Support Technician (North Ryde)

Apply on Kit Job: kitjobau.com/job/2rm3oh

UTOPIA Gaming Technology is a leading gaming solutions provider servicing Australian clubs and hotels.

We are seeking a highly capable Technology Support Technician to join our Gaming Operations team. Your primary focus will be the delivery of hands-on Level 2 technical support for a wide range of UTOPIA products, including in-house developed software and devices. You will also be responsible for the planning and execution of software deployments for customers, to ensure seamless implementation and minimal disruption to operations.

This role is five days in-office plus rostered out of hours support.

Your responsibilities will include:

- Providing Level 2 technical support for a wide range of products, including CCU, Omni Eye, Omni Vision and devices such as Windows PCs, cash recyclers, cash redemption terminals.

- Diagnosing and resolving complex technical issues promptly to minimise venue downtime and ensure customer satisfaction.

- Assisting in planning and executing software upgrades and deployments of in-house developed software for both current and existing customers outside of their operating hours. This will involve some out of hours work.

- Maintaining accurate records of support activities, deployments, and process changes to ensure transparency and facilitate continuous improvement.





- Working closely with internal teams and stakeholders to align technical support efforts with organisational goals and customer needs.

You will need:

· Degree or equivalent experience in information technology, computer science or a related field;

· Must have minimum of three years' experience in an ICT environment, with direct involvement in technical support and service delivery, as well as experience in remotely supporting devices

· Ability to effectively diagnose and troubleshoot hardware and software related issues.

· High level of organisational capability, including prioritisation of tasks to meet deadlines and SLAs.

· Proven ability in supporting and configuring Windows-based PCs

· Advanced proficiency in PowerShell scripting

· Experience with MSSQL database support and maintenance

· Excellent written and oral communication skills

· Experience with devices such as Cash Recyclers and Cash Redemption Terminals

· Strong commitment to customer service excellence and continuous improvement

· Ability to provide out of hours support on a roster basis

· Experience in gaming technology or hospitality industry would be an advantage

If this sounds like you, click on the link above to submit your application.

UTOPIA Gaming Technology is a diverse and equal opportunity em

Apply on Kit Job: kitjobau.com/job/2rm3oh

📌 Technology Support Technician (North Ryde)
🏢 The BANKTECH Group
📍 North Ryde