Customer Service - Onboarding (Woolloongabba)

Customer Service - Onboarding (Woolloongabba)

28 Nov
|
Affinity Nursing
|
Woolloongabba

28 Nov

Affinity Nursing

Woolloongabba

Be the first call nurses want to answer. We are looking for a high-energy team member who can build trust fast, move even faster, and turn “not quite” into “let’s go”!

Your Typical Day

- Connect with nurses by listening to their goals and understanding their “why”.

- Phone screening new candidates, preparing resumes, references, and documentation.

- Matching candidates to roles that align with their skills and personal requirements. Ensuring the right clinical match every time.

- Providing exceptional customer service to both nurses and hospital clients.

- Keep nurses informed at every step, proactively calling, texting, and emailing to ensure transparency and confidence.

- Maintaining up-to-date knowledge of clinical roles, hospital requirements, and healthcare industry trends.

About You

- You have a strong alignment with our values of relationships first, to be transparent, be impactful, and strive for excellence.

- On the first call you will speak like a trusted friend – clear, kind and focused on outcomes.

- You move at the pace of a speed boat – a cruise liner is not for you – and will enjoy being quicker than our competitors in securing a contract for your nurse.

- You will own the updates and proactively call, text,



and email so your nurses know exactly where things stand. ‘I am doing this for you’ is your default.

- You appreciate the importance of teamwork and collaboration and will not hesitate to reach out to our internal subject matter experts so you know what nurses are in demand.

- You will be proud to work for a company that operates on word-of-mouth referrals and will understand how you contribute to our success as the first point of contact a nurse has with our brand.

Why Affinity

For 20+ years, Affinity has connected skilled healthcare professionals with roles across regional, rural and remote Australia - and we are proud that many nurses and clients have partnered with us for decades thanks to our personal touch and commitment to quality.

What We Offer

- A highly collaborative team with specialists in every stage of the candidate journey: candidate and client specialists, credentialing, and travel specialists.

- Ongoing development: leadership program, mentee led mentorship and structured training.

- A supportive, fun, team-oriented team.

- Pet-friendly office - apply to bring your doggo to work.

- Active social club with quarterly celebrations and company events.

📌 Customer Service - Onboarding (Woolloongabba)
🏢 Affinity Nursing
📍 Woolloongabba

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