28 Nov
Allied Business Support Australia
Caloundra
Allied Business Support Australia (ABSA) is a Virtual Support Agency offering offsite Reception and Administration support to clients all over Australia. We support industries such as trades, allied health, legal, financial, beauty, e-commerce, equipment hire, fitness, hospitality, insurance and IT as an example.
This is a pivotal role for our company and our clients. It is a high pressure role given you will be supporting 20 + Clients, taking calls, making bookings, outbound calls and administration tasks that our clients require to keep their business running smoothly.
We are now recruiting for a work from home Receptionist with a robust background in allied health administration. The role is permanent part time, Monday to Friday 12pm - 5pm AEST
MAIN DUTIES/RESPONSIBILITIES:
- Taking inbound and outbound calls and call transfers for 20+ clients
- Handling queries via phone, email and general correspondence
- Handling bookings and reschedules via phone, email and general correspondence
- Performing ad-hoc administration duties
- Email Management
- Using 10+ different online booking systems and softwares
- Being first point of contact for our clients and their own clients
- Liaising directly with our clients to assist in any administration + reception support that may require
- Completing daily handovers
- Supporting clients and team with Administration as required
SKILLS & EXPERIENCE
- Experience in NDIS Administration (raising & maintaining service agreements and bookings) - advantage but not a must have
- Experience in a reception / customer service role is a must
- Organisational Skills
- Attention to detail
- Exceptional multitasker
- Excellent verbal and written communication skills
- Able to meet deadlines
- Able to follow procedures and direction
TECHNICAL SKILLS
- Experience with at least one practice management system including Splose, Cliniko, Halaxy or Zanda - advantage but not a must have
- Intermediate to advance Microsoft Office Skills (Word, Excel, Powerpoint and outlook)
- Knowledge and understanding of Google Suite and all associated products
- Intermediate IT skills, able to troubleshoot basic technical issues that may arise
- Ability to use many software products at the one time
JOB REQUIREMENTS
- Own Laptop (must be portable for training) or portable PC with the ability to replace and upgrade as needed
- Microsoft products installed
- Fast speed Internet - (we will require you to do an internet speed test)
- Backup / portable internet - for when home internet is down OR the ability to relocate to ensure shift is completed
- Headset
- 2nd Monitor
- Quiet home office with no background noise - this role is not suitable for anyone with small children or noisy pets at home
PERFORMANCE GOALS
- Complete administration tasks on time
- Support clients, suppliers and other team members professionally at all times
- All calls are answered within set KPI times
- All time is logged in time tracking software and 90% of rostered time is tracked
- A real team player
- Able to complete a thorough handover to the next shift team
- Ability to work across many online booking systems
- Able to follow direction from Team leader and Head of Operations
- Keeping a calm and harmonious team environment
📌 Allied Health Administration and Reception - Work from home (Caloundra)
🏢 Allied Business Support Australia
📍 Caloundra
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