28 Nov
Castle Personnel
Sandgate
Program Assurance Coordinator
Full Time
$37.93
Location: Mayfield
Inclusive Employment Australia
Why Join Castle?
At Castle, we’ve been opening a world of possibilities for over 30 years. We support people with disability, injury or illness to build meaningful lives through inclusive employment and community connection. As we strengthen our quality and compliance framework, this new role is key to ensuring our services remain accurate, compliant, and high performing.
We’re not just a workplace, we’re a team that’s genuine, we look on the bright side, we never give up, and we celebrate the wins.
Make a Real Impact
As a Program Assurance Coordinator, you’ll play a critical role in safeguarding service quality and compliance across Castle’s operations. You’ll monitor claims and placements, support audits, and provide governance oversight to prevent risk and maintain contractual integrity.
Your Day-to-Day Will Include:
- Governance & Oversight – Monitor ongoing support servicing, identify risks early, and escalate issues promptly.
- Claims Management – Lodge OS claims accurately and on time, and provide coverage for claims and placement support.
- Risk Monitoring – Track high-value claims and at-risk placements, implementing early intervention strategies.
- Audit & Quality Assurance – Support internal audits, identify gaps, and drive continuous improvement in compliance.
- System Support – Provide practical guidance on CRM and service delivery systems, troubleshoot issues, and recommend enhancements.
What’s On Offer
- Award Rate:
Market-competitive salary aligned with experience and responsibilities
- Salary Packaging: Maximise your take-home pay with up to $18,550 in tax-free benefits
- Tools of the Trade: Laptop and phone provided
- Supportive Culture: Inclusive, values-driven team with a strong sense of purpose
- Growth: Opportunities to develop your skills in compliance, governance, and quality assurance
What You’ll Need to Succeed
We’re looking for someone who’s detail-oriented, proactive, and passionate about quality and compliance. If you don’t meet every requirement, we still encourage you to apply we value motivation and alignment with our values.
- Relevant tertiary qualification or 3+ years’ experience in compliance, claims, or quality assurance
- Strong analytical skills and ability to interpret data from multiple sources
- Experience with business systems and government data platforms
- Excellent communication and stakeholder engagement skills
- Ability to work independently and exercise initiative
Essential Requirements
- NDIS Worker Screening Check (or willingness to obtain
- Driver’s licence and/or reliable transport
- Alignment with Castle’s Vision, Purpose and Values
Ready to Make a Difference?
Apply now with your CV and a cover letter outlining your experience and interest in the role.
For more information, contact our HR team at ***************@castle.org.au
Castle promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. We encourage people with disability, Aboriginal and Torres Strait Islander people, and people from culturally diverse backgrounds to apply.
📌 Program Assurance Coordinator (Sandgate)
🏢 Castle Personnel
📍 Sandgate
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