Intake and Business Support Officer (Adelaide)

Intake and Business Support Officer (Adelaide)

Apply on Kit Job: kitjobau.com/job/2rhwte

**Attorney-General's Department**
**Job reference**: 711290
**Location**: 5000 - ADELAIDE
**Job status**: Long Term Contract
**Eligibility**: Open to Everyone

**Classification**: ASO2
**Salary Range**: $58,709 - $63,154 + Superannuation
**Duration**: Up to 12 months
**Vacancy Type**: Full Time
**Number of Positions Available**: 1
**Closing Date**: 11:30pm, Thursday 11 December 2025

**About the Opportunity**

The primary purpose of the Intake and Business Support Officer is to provide an excellent customer reception service for Ombudsman SA by providing effective first line contact for the general public and agencies. This role is responsible for receiving, recording, and triaging approaches made to Ombudsman SA, maintaining record management systems, and providing general administrative support to the office.
- Handle complainants empathetically and calmly under pressure
- Gather, identify, and accurately record key information about complaints and enquiries in our system
- Analyse and prioritise correspondence.

This role may occasionally involve interactions with members of the public who display complex and challenging behaviour, and therefore requires solid interpersonal skills, emotional resilience, and flexibility in high-pressure situations.

**About the Business**

Ombudsman SA is an independent body that investigates complaints regarding South Australian government and local government agencies, conducts audits of these agencies, reviews freedom of information determinations of these agencies, supports the implementation of the Information Sharing Guidelines across government,



and receives information about state and local government activities confidentially from whistleblowers.

**Special Conditions for Employment**

Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.

Some out of hours work may be required.

Some interstate and intrastate travel may be required.

The South Australian public sector promotes diversity and flexible ways of working, including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Additional Notes**

You will be prompted to attach your Curriculum Vitae (CV) and Cover Letter (2 pages) after you have answered the questions via the link below. For more information please download the Job Application Pack and Job and Person Specifications.

The Attorney-General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.

Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.

The South Australian public sector supports flexible ways of working including part-time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.

**Applications close**: 11/12/2025 11:30 PM

Apply on Kit Job: kitjobau.com/job/2rhwte

📌 Intake and Business Support Officer (Adelaide)
🏢 SA Government -ATTORNEY-GENERAL'S DEPARTMENT
📍 Adelaide