27 Nov
Weploy
Melbourne
**Private Health Insurance Consultant**:
**Remote opportunity**
**Perm Contract**
**Starting at $64,000 per annum + Super**
**Monday-Friday, 9:00 AM-5:00 PM**
**Start Date: ASAP**
**About the Company**:
Our client is a restricted access, not-for-profit health fund supporting current and former employees of the Commonwealth Bank Group and their immediate families. With 70+ years of service, they're proudly member-first, service-led, and committed to delivering exceptional support to every person they assist. While we can't name them here, you'll be joining a truly customer-centric organisation known for its strong values, stability, and supportive culture.
**Your Next Role**:
This is your chance to make a meaningful impact supporting members with their private health insurance needs. You'll be the first point of contact, helping customers navigate their PHI products confidently while working in a cooperative and energetic team environment.
**What You'll Do**:
- Assist members with a wide range of **private health insurance enquiries** - from updating payment details and explaining coverage, to reissuing cards and guiding them through policy changes.
- Conduct follow-up **outbound calls** where needed to resolve enquiries with accuracy and care.
- Clearly articulate **complex PHI concepts** in a simple, supportive way so members feel informed and reassured.
- Navigate **multiple systems, knowledge bases and internal tools** - working efficiently even when tech is clunky or processes evolve.
- Work in a quick-paced, ever-changing environment where **resilience and adaptability** are key.
**What We're Looking For (Non-Negotiables)**:
To be successful, you **must** have:
- **6-12 months recent experience in private health insurance** (fund, broker, or PHI contact centre).
- Proven ability to **explain complex PHI information** clearly and confidently to members.
- **Robust technical capability** - able to juggle multiple systems, pick up new platforms quickly, and operate confidently in less-than-perfect tech environments.
- A **resilient attitude** with the ability to adapt to frequent changes in processes, policies, and system updates.
**Why You'll Love This Role**:
- Mon-Fri only - **no weekends!**
- Stable, long-term opportunity within a respected member-owned organisation.
- Remote working
- Supportive team, ongoing training, and opportunities to cross-skill into new channels.
📌 Cbhs Inbound Customer Care Consultant (Melbourne)
🏢 Weploy
📍 Melbourne
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