27 Nov
Sunshine Mentoring Services
Australia
Job Summary
We are seeking a dynamic and compassionate NDIS Support Coordinator to empower individuals with disabilities by coordinating their National Disability Insurance Scheme (NDIS) plans and services. In this role, you will serve as a vital link between clients, service providers, and support networks, ensuring each person receives tailored assistance that promotes independence, community engagement, and overall well-being. Your enthusiasm and dedication will drive positive outcomes and foster meaningful relationships with clients from diverse backgrounds. We're also open to subcontracting.
Duties
- Develop and implement personalized support plans aligned with each client’s goals and NDIS requirements.
- Coordinate access to services such as therapy, community activities, housing, and employment support.
- Maintain comprehensive documentation of client progress, service arrangements, and plan reviews.
- Communicate effectively with clients, families, service providers, and government agencies to ensure seamless support delivery.
- Assist clients in understanding their NDIS plans, funding options, and claim processes through clear guidance.
- Monitor service quality and advocate for clients’ needs during plan reviews or when issues arise.
- Provide ongoing support to help clients navigate the NDIS system confidently and independently.
Skills
- Excellent communication skills in English; multilingual abilities are highly valued to serve diverse communities.
- Strong customer service orientation with a passion for client advocacy.
- Proficient in data entry, record keeping, and Microsoft Office applications for accurate documentation.
- Exceptional phone etiquette and outbound calling experience to engage with clients and providers professionally.
- Demonstrated ability to handle client inquiries with empathy while maintaining professionalism in call center environments.
- Analytical skills to assess client needs, evaluate service options, and develop effective support strategies.
- Experience in customer support or client services roles within disability or community sectors is preferred.
- Knowledge of the NDIS framework, policies, and funding processes is advantageous but not mandatory.
- Bilingual skills or proficiency in additional languages can enhance communication with non-English speaking clients.
- Strong computer skills including typing speed, data management, and familiarity with relevant software platforms. Join us in making a meaningful difference by supporting individuals to live fulfilling lives! This paid position offers an exciting chance to grow your career while positively impacting your community through dedicated service and advocacy.
Job Types: Full-time, Part-time
Pay: $50.00 – $75.00 per hour
Work Location: Remote
📌 NDIS Support Coordinator (Australia)
🏢 Sunshine Mentoring Services
📍 Australia
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