27 Nov
Talent International
Australian Capital Territory
Our client partner is seeking a skilled and experienced ITSM Test Lead to join a high-performing team delivering critical IT Service Management (ITSM) solutions within a secure environment. The successful candidate will play a key role in leading testing activities, ensuring solution quality, and collaborating effectively with cross-functional teams. This role suits a proactive testing professional with Defence project experience and a strong understanding of ITIL 4 Foundation principles.
Key Responsibilities
- Test Planning & Execution: Develop, manage, and execute comprehensive test plans, test cases, and scripts to ensure quality outcomes for ITSM solutions.
- Collaboration: Work closely with multidisciplinary teams to identify, prioritise, and manage testing requirements throughout the project lifecycle.
- Issue Resolution: Perform root cause analysis, troubleshoot defects, and drive timely resolution to minimise impact on delivery timelines.
- Best Practice Alignment: Stay current with testing industry trends, tools, and methodologies to continuously mature testing practices.
- Process Improvement: Contribute to ongoing enhancement of testing frameworks, methodologies, and automation capabilities.
- Test Evaluation: Apply experience with Defence projects and the ServiceNow Automated Test Framework (ATF) to validate and optimise ITSM capabilities.
- ITIL Process Design:
Apply ITIL 4 Foundation principles to guide process design and ensure alignment with ITSM best practices.
Skills & Experience
- Demonstrated experience as a Test Lead or in a similar testing leadership role within ITSM or complex enterprise environments.
- Strong capability in functional testing, test evaluation, defect triage, and quality assurance.
- Hands-on expertise with the ServiceNow Automated Test Framework (ATF) (highly desirable).
- Experience working within Defence or other secure government environments.
- ITIL 4 Foundation Certification, or willingness to obtain.
- Excellent problem-solving, analytical thinking, and attention to detail.
- Strong communication and stakeholder engagement skills, with the ability to collaborate effectively across teams.
Security Clearance
- NV1 Security Clearance is mandatory for this role.
Perks
This role offers a supportive and development-focused work environment with benefits such as:
- Paid parental leave
- Career break opportunities
- Structured career development programs
- Local and international career pathways
- Recognition as a Family Inclusive Workplace™
- Flexible work arrangements aligned to wellbeing and work-life balance values
- A strong commitment to Diversity & Inclusion
How to Apply
To apply or learn more about this opportunity, click the Apply button or contact:
? **************@talentinternational.com
? 0470 260 ***
📌 ITSM Test Lead (Australian Capital Territory)
🏢 Talent International
📍 Australian Capital Territory
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