27 Nov
Cora Group
Burwood East
An Exciting Supply Chain Career Awaits
We are expanding our team and are in search of a dynamic Senior Customer Success Manager to help fuel our growth within Australia’s rapidly evolving 4th Party Logistics (4PL) sector. This role offers the chance to engage with one of the fastest-growing categories in Australian logistics, providing substantial opportunities for career advancement.
Why choose cora Group?
Experience a supportive management team that is focused on nurturing talent and fostering a positive work culture.
- Be part of a leading team in a fast-growing industry sector.
- Great office location with easy walks through lakes, waterfalls, and gardens, close to cafes, public transport and parking.
- Enjoy a competitive salary with a bonus scheme and a special day off for your birthday!
Our Values:
- Unity: We Walk Together
- Integrity: We Are Our Word
- Courage: Embrace Every Challenge
- Responsibility: Pride In Our Environment
- Innovation: Create “Different”
The Role:
The Senior Customer Success Manager (SCSM) is responsible for leading key customer relationships within a specified portfolio. This role requires an experienced individual who can think strategically, manage complex portfolios, and drive meaningful business growth. The SCSM acts as a trusted advisor to customers, helping to navigate challenges, unlock opportunities, and align solutions with their evolving needs. This is a role for a high performer who blends commercial acumen with strong leadership, influencing, and problem-solving skills. This role will be based in Melbourne.
The successful candidate will be responsible for:
Customer Relationship Management
- Build and maintain strong relationships with key decision-makers and influencers across customer organisations
- Act as the escalation point for high-priority issues, ensuring timely and strategic resolution in collaboration with internal teams
- Conduct structured Monthly, Quarterly,
and Annual Business Reviews, including reporting, analysis, and forward planning
- Lead customer contract reviews, renewals, and negotiation processes
Financial & Strategic Account Management
- Own and manage a portfolio, ensuring delivery against revenue and gross margin targets
- Lead customer contract negotiations, renewals, and pricing strategy, including annual reviews, to ensure commercial alignment and sustainable account performance
- Collaborate with Finance and Customer Solutions teams to ensure accurate billing, account profitability, and minimal revenue leakage
- Develop and maintain detailed Account Plans for each customer in your portfolio, including strategic goals, risks, and growth levers
- Monitor account health, and work cross-functionally to protect the base
Operational Excellence
- Drive customer outcomes through close collaboration with Operations, Customer Solutions, Service Delivery and Customer Care teams
- Ensure adherence to all contractual service-level agreements
- Resolve systemic service failures through root cause analysis, and implement preventative solutions
- Lead end-to-end onboarding and implementation for recent customers or services within your portfolio
- Ensure CRM data integrity and accurate logging of key customer interactions
Business Growth
- Unlock, pursue, and deliver upon the extension of business opportunities which exist within our existing customer base
- Proactively identify and pursue upselling and cross-selling opportunities within assigned accounts,
including identifying leads for new business opportunities
Leadership & Influence
- Contribute to broader team success through mentoring, knowledge sharing, and leading by example
- Represent Customer Success in strategic initiatives and cross-functional working groups
- Support the execution of cora’s strategic priorities, providing feedback and insights from the field
The successful candidate will have:
- Customer-first mindset with a commitment to supporting delivery outcomes that reflect cora Group’s values and strategic objectives
- In-depth knowledge of logistics and supply chain concepts, including transportation, warehousing, inventory management & distribution
- Strong communication, negotiation and presentation skills
- Excellent problem-solving and decision-making capabilities
- Results-driven mindset with a track record of meeting or exceed account growth and retention targets
- Proficient in using Microsoft Office Suite and CRM tools
- Highly organized with strong attention to detail and the ability to prioritise and manage multiple accounts simultaneously
- Strong leadership and a passion for mentoring your peers
- Minimum 3 years of experience in account management within the logistics or transport industry
- Tertiary qualification in Business, Supply Chain or a related field is highly regarded
We value versatility and a proactive approach. As our team evolves, you may find yourself taking on new challenges beyond the outlined responsibilities to contribute to the dynamic needs of cora. Consider this an opportunity to showcase your adaptability and make a meaningful impact beyond the defined scope.
Learn More and Apply
If you are ready to advance your career with cora Group, please submit your CV and
a cover letter using our application link.
Share a bit about yourself and explain why you are a good fit for this role.
Your journey with cora Group starts here.
📌 Senior Customer Success Manager (Burwood East)
🏢 Cora Group
📍 Burwood East
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