27 Nov
Travvia Group
Eagle Farm
Travvia, home of our brands JUCY & Star, has an exciting new opportunity at our Brisbane Branch! We are looking for a Customer Service Representative to deliver outstanding customer focused results on a daily basis and help our customers live out their traveling dreams!
What you'll be doing?
- Meeting and greeting customers from all over the world
- Working within a team to assist the Branch Manager/Supervisor in providing a seamless customer experience by delivering best practice service standards for vehicle rentals and providing consistency across branch operations.
- Dispatching and returning campervans and motorhomes - including providing demonstrations to our customers on the operational features of our campervans and motorhomes.
- Conducting pre-hire vehicle basic safety inspections and quality checks to ensure vehicles are presented to a high standard and in a roadworthy condition (training provided)
- Driving sales – rentals, excess reduction, and ancillary sales.
- Vehicle Detailing – Interior and exterior campervan and motorhome detailing (training provided)
- Campervan linen laundry – pitching in with the team to process laundry on site
- Working within a team to ensure the branch is always clean and tidy.
- Liaising effectively with external service providers
We are looking for someone who has:
- Experience in delivering exceptional face to face customer service
- A desire for a hands-on role in the Tourism or Rental Vehicle Industry
- Rental car and campervan experience preferred (but not essential)
- Proven sales experience is desirable
- Ability to multitask in a fast-paced dynamic workplace and remain calm under pressure
- Impeccable attention to detail
- Proven conflict resolution skills and negotiation skills
- Great computer skills to operate our Rental Reservation System and Office Products.
- Ability to establish and maintain supplier & service centre relationships
- Experience with minor domestic car/campervan/motorhome repairs
- Vehicle detailing experience is desirable
- A full driver’s licence
- Availability to work weekends and public holidays
At TRAVVIA we offer:
- Opportunity to take your career further in the Tourism industry
- Amazing company culture, working in a fun team workplace with people from all over the world
- Great perks, such as 5 days free campervan/car hire in Australia and New Zealand, and discounts at some of Australasia’s top Tourism and Hospitality attractions and destinations.
- Our values at Travvia are Fun, Family, Pride and Passion and we live and breathe these values every day.
We can't promise that this job will be easy, but we can promise support and the opportunity to work in a fun and vibrant environment, as part of a passionate and motivated team!
If you think Travvia and this opportunity sounds like you, please hit apply now we’d love to know more about you!
Job Type: Full-time
Expected hours: 38 per week
Work Location: In person
📌 Customer Service Representative (Eagle Farm)
🏢 Travvia Group
📍 Eagle Farm
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